Customer Relationship Management Manager

Angel and Genie; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Angel and Genie is seeking a CRM Manager to lead customer relationship initiatives for its luxury brand. The role focuses on designing, implementing, and optimizing programs that build long-term loyalty, elevate engagement, and drive business growth through data-driven insights across touchpoints with new and existing clients.

The ideal candidate will design personalized journeys, manage loyalty initiatives, and collaborate with marketing and retail teams to ensure seamless brand experiences for

Qualifications

• MBA in CRM/Marketing or equivalent with 7+ years of relevant experience.
• Strong background in hospitality, luxury, or customer-centric industries.
• Excellent communication and interpersonal skills for engaging high-net-worth clients.

Responsibilities

• Develop and execute CRM strategies aligned with the luxury brand position.
• Design and implement loyalty programs, engagement initiatives and retention campaigns.
• Manage customer outreach for existing and potential high-value clients with tailored experiences.
• Leverage data analytics for segmentation and predictive insights to drive upsell and cross-sell opportunities.
• Collaborate with marketing, retail and digital teams to integrate CRM strategies across channels.

Skills

CRM systems

Analytics

Customer lifecycle management

Loyalty programs

Education

MBA in CRM/Marketing

Job description

AbouttheRole

WeareseekingaCRMManagertoleadcustomerrelationshipmanagementinitiativesforourluxury

brand.Theidealcandidatewillberesponsiblefordesigning,implementing,andoptimizingcustomer

programsthatbuildlong-termloyalty,enhancecustomerengagement,anddrivebusinessgrowth

throughdata-driveninsights,up-selling,andcross-sellingstrategies.

TheCRMManagerwillplayacriticalroleindeliveringaseamlessluxurycustomerexperienceacrosstouchpoints,ensuringpersonalizedengagementwithbothnewandexistingclients.

KeyResponsibilities

CustomerRelationshipStrategy

DevelopandexecuteCRMstrategiesalignedwiththebrand’sluxurypositioning.

Designandimplementcustomerloyaltyprograms,engagementinitiatives,andretentioncampaigns.

CustomerEngagement&Outreach

Managecustomeroutreachforbothexistingandpotentialhigh-valueclients.

Tailorexperiencesandcommunicationstoenhancecustomersatisfactionandbrandaffinity.

DataAnalytics&Insights

Leveragedatamining,segmentation,andpredictiveanalyticstounderstandcustomerbehavior.

Provideinsightsforup-sellingandcross-sellingopportunities.

Program&CampaignManagement

Drivetargetedmarketingcampaigns,ensuringmeasurableimpactoncustomerengagement.

MonitorandreportCRMperformancemetrics,customerlifecyclevalue,andROI.

Collaboration&Leadership

Workcloselywithmarketing,retail,anddigitalteamstointegrateCRMstrategiesacrosschannels.

ManageCRMtoolsandplatformstoensureefficientoperationsandcustomerdataintegrity.

KeyRequirements

MBAinCRM/Marketingwith7+yearsofrelevantexperience.

Proventrackrecordinhospitality,luxury,orcustomer-centricindustries.

StrongunderstandingofCRMsystems,analytics,customerlifecyclemanagement,andloyalty

programs.

Excellentcommunicationandinterpersonalskillstoengagewithhigh-net-worthcustomers.

Abilitytodesignpersonalizedcustomerjourneysthatalignwithluxurybrandstandards.

WhyJoinUs?

Bepartofaleadingluxurybrandshapingworld-classcustomerexperiences.

OpportunitytoleadstrategicCRMinitiativeswithdirectimpactonbrandloyaltyandgrowth.