Customer Relationship Manager

UK Realty; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

UK Realty in Mumbai is seeking a CRM leader to manage customer relationships and implement CRM strategies that drive growth and retention. You will analyze data to spot trends, escalate complex issues to senior stakeholders, and work across teams to enhance revenue opportunities.

The ideal candidate has 7-9 years in telecom/ISP, deep CRM knowledge, and a proven ability to strengthen customer loyalty and business performance through effective practices.

Qualifications

• 7-9 years of experience in a similar role within the telecom/ISP industry.
• Strong understanding of CRM management principles, including escalation management processes.
• Proven track record of driving business growth through excellent customer relationships.

Responsibilities

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Develop and implement effective CRM strategies to drive business growth and revenue increase.
• Escalate complex issues to senior team members or stakeholders when necessary, ensuring timely resolution.
• Analyze data to identify trends, opportunities, and areas for improvement in customer interactions.

Skills

CRM management

Escalation management

Business growth

Data analysis

Job description

Roles and Responsibilities :

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Develop and implement effective CRM strategies to drive business growth and revenue increase.
• Escalate complex issues to senior team members or stakeholders when necessary, ensuring timely resolution.
• Analyze data to identify trends, opportunities, and areas for improvement in customer interactions.

Job Requirements :

• 7-9 years of experience in a similar role within the telecom/ISP industry.
• Strong understanding of CRM management principles, including escalation management processes.
• Proven track record of driving business growth through excellent customer relationships.