CRM Manager/Executive

Isohum Constructions; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

Isohum Constructions is seeking a Customer Relationship Management (CRM) professional to enhance customer engagement and retention. The role focuses on developing and implementing CRM strategies, maintaining accurate customer records, and collaborating with internal teams to address customer needs.

Responsibilities include analyzing customer data for insights, building strong customer relationships through clear communication and issue resolution, and identifying upsell and cross-sell

Responsibilities

• Develop and implement comprehensive CRM strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions, sales, and orders.
• Collaborate with cross-functional teams to identify and address customer needs and concerns.
• Analyze customer data to provide insights on trends, preferences, and areas for improvement.
• Build and maintain strong relationships with customers through effective communication and issue resolution.
• Identify opportunities to upsell and cross-sell products or services to existing customers.

Job description

• Develop and implement comprehensive CRM strategies to enhance customer engagement and retention.
• Manage and maintain accurate records of customer interactions, sales, and orders.
• Collaborate with cross-functional teams to identify and address customer needs and concerns.
• Analyze customer data to provide insights on trends, preferences, and areas for improvement.
• Build and maintain strong relationships with customers through effective communication and issue resolution.
• Identify opportunities to upsell and cross-sell products or services to existing customers.