Customer Relationship Manager

Shashwath Solution; Dadri; On-site; INR 180,000 - 320,000; Full time

Job summary

Shashwath Solution is seeking a dedicated Customer Relationship Manager in India to nurture existing client relationships, resolve inquiries, and drive customer satisfaction. The role emphasizes effective communication and problem solving to maintain strong client bonds.

You will collaborate with internal teams, monitor satisfaction metrics, and support onboarding to ensure client success. Prior experience of at least 6 months in customer service or account management is required, along with

Qualifications

• At least 6 months of experience in customer service, account management, or a related field.
• Strong communication and interpersonal skills.
• Problem-solving skills and the ability to manage challenging situations.
• Proficiency in CRM software and MS Office.
• A positive attitude and a strong commitment to customer satisfaction.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure customer retention.
• Act as the main point of contact for customer inquiries, issues, and feedback.
• Identify and resolve customer concerns or complaints in a timely manner.
• Analyze customer needs and offer suitable products/services.
• Collaborate with internal teams to improve customer service and overall experience.
• Monitor and report on customer satisfaction and retention metrics.
• Assist in onboarding new clients and provide continuous support to ensure their success.

Skills

Communication

Interpersonal skills

Problem-solving

Customer service

Tools

CRM software

MS Office

Job description

We are seeking a dedicated and customer-focused Customer Relationship Manager to join our team. The ideal candidate will have at least 6 months of experience in managing customer relationships, ensuring customer satisfaction, and driving business growth.

Responsibilities:

• Develop and maintain strong relationships with existing clients to ensure customer retention.
• Act as the main point of contact for customer inquiries, issues, and feedback.
• Identify and resolve customer concerns or complaints in a timely manner.
• Analyze customer needs and offer suitable products/services.
• Collaborate with internal teams to improve customer service and overall experience.
• Monitor and report on customer satisfaction and retention metrics.
• Assist in onboarding new clients and provide continuous support to ensure their success.

Qualifications:

• At least 6 months of experience in customer service, account management, or a related field.
• Strong communication and interpersonal skills.
• Problem-solving skills and the ability to manage challenging situations.
• Proficiency in CRM software and MS Office.
• A positive attitude and a strong commitment to customer satisfaction.