Customer Relationship Manager

Maverick Corporation; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Maverick Corporation in Bengaluru is seeking a Sales Support Executive to manage enquiries, follow up leads, and assist in closing sales. The role requires coordinating with production, stores, dispatch and accounts to ensure timely delivery and accurate order status updates.

The ideal candidate will have strong communication, be target-driven, and proficient in WhatsApp, MS Excel and CRM tools. Prior experience in building materials or B2B sales is a plus.

Qualifications

• Strong communication, follow-up and customer-handling skills.
• Good working knowledge of WhatsApp, MS Excel and CRM software.
• Ability to prepare quotations and handle multiple enquiries efficiently.
• Experience in building materials, flooring, sports infrastructure or B2B sales will be an advantage.
• Self-motivated, target-oriented and willing to learn product details.

Responsibilities

• Handle customer enquiries received through calls, WhatsApp, website, social media and other lead sources.
• Understand customer requirements and recommend suitable products and solutions.
• Prepare quotations, product details, presentations and follow-up communications.
• Follow up consistently with prospective customers to convert enquiries into confirmed orders.
• Maintain accurate customer details, enquiry status, follow-up history and sales pipeline in the CRM.
• Coordinate with the production, stores, dispatch and accounts teams for order processing and timely delivery.
• Support customers with product information, samples, pricing, dispatch updates and post-sales coordination.
• Assist in payment follow-up and collection coordination, where required.
• Build and maintain good relationships with dealers, contractors, institutions and end customers.
• Achieve assigned sales targets and submit regular sales reports to management.

Skills

Communication

Follow-up

Customer handling

Tools

WhatsApp

MS Excel

CRM software

Job description

We are looking for an energetic and customer-focused Sales Support Executive / Sales Executive to manage enquiries, follow up leads and support sales closure.

Key Responsibilities:

• Handle customer enquiries received through calls, WhatsApp, website, social media and other lead sources.
• Understand customer requirements and recommend suitable products and solutions.
• Prepare quotations, product details, presentations and follow-up communications.
• Follow up consistently with prospective customers to convert enquiries into confirmed orders.
• Maintain accurate customer details, enquiry status, follow-up history and sales pipeline in the CRM.
• Coordinate with the production, stores, dispatch and accounts teams for order processing and timely delivery.
• Support customers with product information, samples, pricing, dispatch updates and post-sales coordination.
• Assist in payment follow-up and collection coordination, where required.
• Build and maintain good relationships with dealers, contractors, institutions and end customers.
• Achieve assigned sales targets and submit regular sales reports to management.

Candidate Profile:

• Strong communication, follow-up and customer-handling skills.
• Good working knowledge of WhatsApp, MS Excel and CRM software.
• Ability to prepare quotations and handle multiple enquiries efficiently.
• Experience in building materials, flooring, sports infrastructure or B2B sales will be an advantage.
• Self-motivated, target-oriented and willing to learn product details.