Manager - Guest Relations

Haritash Group; Gurugram District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

A leading automobile dealership in Gurugram is seeking a Manager- Guest Relations. The role involves ensuring premium customer experiences through effective communication, CRM tool proficiency, and personalized engagement. Candidates should possess a Bachelor's degree along with over 5 years in customer relationship management. Responsibilities include coordinating delivery timelines and maintaining high standards in customer service. Join a dynamic team dedicated to excellence.

Qualifications

• 5+ years of experience in customer relationship management.
• Customer-centric mindset with problem-solving abilities.

Responsibilities

• Personalize customer engagement and ensure premium experiences.
• Coordinate delivery timelines and maintain customer satisfaction.
• Handle enquiries across multiple platforms professionally.

Skills

Strong communication skills

Interpersonal skills

CRM software proficiency

Customer service orientation

Organizational skills

Analytical skills

Multichannel enquiry handling

Attention to detail

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM tools

Job description

Who we are?

Haritash Mobility is an authorized dealership for leading automobile brands, specializing in electric vehicles and luxury cars, and operating a dedicated setup for recycling end-of-life vehicles.

What do we do?

Haritash Mobility delivers premium mobility solutions with EVs, luxury cars, and sustainable vehicle recycling.

Job Description:

Haritash Group is looking for a Manager- Guest Relations to achieve targets and deliver premium customer experiences.

Key Responsibilities:

• Strong communication and interpersonal skills.
• CRM software proficiency for database updates and tracking.
• Ability to personalize customer engagement.
• Customer service orientation and hospitality mindset.
• Organizational skills to coordinate delivery timelines.
• Analytical skills to gather and interpret customer feedback.
• Multichannel enquiry handling (tele-in, web, email).
• Prompt and professional response capabilities.
• Coordination and delegation skills within sales teams.
• Understanding of CEM and audit processes.
• Attention to detail in maintaining accurate records.

Required Skills & Qualifications:

• Bachelor's degree in Business, Marketing, or related field.
• 5+ years of experience in customer relationship management.
• Strong interpersonal and communication skills.
• Proficiency in CRM tools and data analysis.
• Customer-centric mindset with problem-solving abilities.