Walk-in | Customer Relationship Executive

Mahavir Auto Diagnostics; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Mahavir Auto Diagnostics in Hyderabad is seeking a customer relations professional to manage interactions for vehicle sales and aftersales services. The role involves follow-ups, issue resolution, and CSI monitoring, with coordination across Sales, Service and Parts to ensure a premium customer experience.

The candidate should have 1–4 years of relevant experience, with strong communication skills and proficiency in CRM/DMS and MS Office. Experience with luxury or premium brands is preferred.

Qualifications

• Role requires 1–4 years of customer service experience in auto retail.
• Experience with premium brands and hospitality is a plus.
• Excellent communication and interpersonal skills.
• Proficient in CRM/DMS, MS Office, and follow-up processes.

Responsibilities

• Handle customer interactions and relationship management for vehicle sales and aftersales services.
• Make follow-up calls regarding service appointments, vehicle delivery, feedback and enquiries.
• Address customer queries, complaints and concerns and ensure timely resolution.
• Conduct customer satisfaction surveys and monitor CSI/Customer Experience scores.
• Coordinate with Sales, Service, Parts and other departments to resolve issues.
• Maintain accurate customer records and interaction history in CRM/DMS.
• Inform customers about service schedules, offers, campaigns and dealership activities.
• Handle post-service and post-delivery follow-ups to ensure satisfaction.
• Prepare customer feedback and complaint reports and share insights with management.
• Ensure a premium customer experience and build long-term relationships.

Skills

Customer service

CRM tools

MS Office

Communication

Relationship management

Education

Bachelor's degree

Tools

CRM/DMS

MS Office

Job description

Role & responsibilities

• Handle customer interactions and relationship management for vehicle sales and aftersales services.
• Make customer follow-up calls regarding service appointments, vehicle delivery, feedback and enquiries.
• Address customer queries, complaints and concerns and ensure timely resolution.
• Conduct customer satisfaction surveys and monitor CSI/Customer Experience scores.
• Coordinate with Sales, Service, Parts and other departments to resolve customer issues.
• Maintain accurate customer records, follow-up details and interaction history in CRM/DMS.
• Inform customers about service schedules, offers, campaigns and dealership activities.
• Handle post-service and post-delivery follow-ups to ensure customer satisfaction.
• Prepare customer feedback and complaint reports and share insights with management.
• Ensure a premium customer experience and build long-term relationships with customers.

Preferred candidate profile

• Graduate in Any Degree / Business Administration / Marketing with 1-4 years of relevant experience.
• Experience in automobile dealerships, luxury/premium brands, hospitality or customer service preferred.
• Excellent communication, interpersonal and customer-handling skills.
• Good knowledge of CRM/DMS, MS Office and customer follow-up processes.