Customer Relationship Manager

Ganganagar Vehicles Pvt. Ltd.; Jaipur; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary with performance in

Growth opportunities

Learning and development programs

Leave and statutory benefits

Job summary

Ganganagar Vehicles Pvt. Ltd. is seeking a CRM coordination professional to manage customer data, track leads, and monitor telecalling follow-ups. The role emphasizes maintaining accurate interaction records and generating MIS reports to support sales decisions.

The ideal candidate will have 5 years of CRM experience, strong Excel skills, and excellent communication. Automotive sector experience is preferred, with opportunities for growth and professional development within the company.

Qualifications

• 5 years of experience in CRM, sales coordination, or customer support.
• Proficient in CRM software and MS Excel.
• Strong communication and interpersonal skills.
• Experience in automobile dealerships or automotive industries preferred.
• Good analytical and reporting abilities.

Responsibilities

• Manage and update customer data in the CRM system.
• Ensure timely allocation and tracking of leads.
• Monitor lead follow-ups and conversions by the telecalling team.
• Maintain accurate records of customer interactions and status updates.
• Generate daily, weekly, and monthly MIS reports.
• Coordinate with sales, procurement, and operations teams for customer handling.
• Track team performance and ensure adherence to CRM processes.
• Resolve customer queries and escalations in a timely manner.

Skills

CRM software proficiency

MS Excel

Communication

Analytical reporting

Automotive industry experience

Tools

CRM software

Job description

Role & Responsibilities

• Manage and update customer data in the CRM system.
• Ensure timely allocation and tracking of leads.
• Monitor lead follow-ups and conversions by the telecalling team.
• Maintain accurate records of customer interactions and status updates.
• Generate daily, weekly, and monthly MIS reports.
• Coordinate with sales, procurement, and operations teams for customer handling.
• Track team performance and ensure adherence to CRM processes.
• Resolve customer queries and escalations in a timely manner.

Preferred Candidate Profile

• 5 years of experience in CRM, customer relationship management, sales coordination, or customer support.
• Proficient in CRM software and MS Excel.
• Strong communication and interpersonal skills.
• Good analytical and reporting abilities..
• Experience in automobile dealerships, automotive industries preferred.

Perks & Benefits

• Competitive salary with performance incentives.
• Professional growth and career advancement opportunities.
• Learning and development programs.
• Leave and statutory benefits as per company policy.