Customer Relationship Management Executive

Eat Better Co; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Eat Better Co. is hiring a CRM Executive in Jaipur to manage order processing, quality checks, and coordination with customers. The role involves ensuring smooth order flow, meticulous documentation, and timely updates to customers throughout the dispatch process.

The ideal candidate will have strong communication, great attention to detail, and familiarity with CRM/order management systems. This is a hands-on startup environment requiring proactive multitasking and cross-functional

Qualifications

• Experience with order processing and QC is preferred.
• Strong organizational abilities and accuracy.
• Basic knowledge of CRM or order management systems.
• Excellent communication skills.
• Ability to multitask and work with cross-functional teams.

Responsibilities

• Process customer orders after they are punched into the system.
• Perform thorough checks on orders, including QC and customization requirements.
• Capture images and videos of orders to ensure product quality.
• Share tracking details with customers post-dispatch and maintain order flow records.
• Monitor and manage order dispatch based on priority.
• Coordinate with internal teams to ensure timely and accurate order fulfillment.

Skills

Good communication

Attention to detail

CRM tools

Multitasking

Problem solving

Tools

CRM software

Job description

Location: Jaipur

About the Company:

Eat Better Co. is a fast-growing health-focused food brand committed to offering clean, nutritious, and high-quality products to modern consumers. With a strong emphasis on innovation, quality, and customer satisfaction, the company is building a trusted name in the healthy snacking space.

Operating in a dynamic startup environment, Eat Better Co. provides employees with hands-on exposure, ownership, and the opportunity to grow alongside the brand.

Job Summary:

We are looking for a detail-oriented and proactive CRM executive to manage order processing, quality checks, and customer coordination. The candidate will be responsible for ensuring smooth order flow, maintaining accuracy, and delivering a seamless customer experience.

Key Responsibilities:

Process customer orders after they are punched into the system

Perform thorough checks on orders, including quality control (QC) and customization requirements

Capture images and videos of orders to ensure and document product quality

Share tracking details with customers post-dispatch and maintain proper order flow records

Monitor and manage order dispatch based on priority

Coordinate with internal teams to ensure timely and accurate order fulfillment

Required Skills & Qualifications:

Good communication skills (both verbal and written)

Strong attention to detail and organizational abilities

Basic knowledge of CRM tools or order management systems

Ability to multitask and handle priorities efficiently

Problem-solving attitude and proactive approach