Associate Customer Support Representative - Order Management

Net Connect; Pune District; On-site; INR 420,000 - 600,000; Full time

Job summary

Net Connect is hiring an Associate Customer Support Specialist in Pune to ensure smooth order management and responsive customer service. The role emphasizes processing POs in ERP, verifying order details, and coordinating with customers and internal teams to resolve issues quickly.

The ideal candidate will bring 3+ years of experience in customer service or a related field, strong data entry skills, proficiency with ERP systems (Oracle) and BI tools, and excellent organizational abilities to

Qualifications

• Graduate/Postgraduate degree in Business Administration or a related field.
• At least 3 years of experience in customer service, call center, or materials-related field.

Responsibilities

• Oversee and manage order sources, including site-specific mailboxes and customer portals, to obtain and process Purchase Orders (PO).
• Receive, review, and complete Purchase Orders and modifications in ERP systems, following defined processes and utilizing provided tools.
• Ensure order requirements are met by checking the price and quantity of items and processing orders in ERP systems like MFGPRO or Siebel C360 with high attention to detail.
• Identify discrepancies in orders, such as price or ship-to locations, and coordinate with customers and site stakeholders for resolution.
• Expedite orders to prevent customer line-downs, handling emergency and expedited shipments promptly.
• Provide product information and leverage internal resources to fulfill customer requests efficiently.
• Maintain accurate and organized order files and acknowledgments, ensuring compliance with archiving requirements.
• Communicate proactively with customers and operations regarding order status, pricing, and special requests, fostering customer satisfaction and adherence to service-level agreements.

Skills

Data entry

Proofreading

Typing 35 WPM

10-key

Oracle ERP

Power BI

QlikView

MFG/PRO

Pharos

Excel

Word

PowerPoint

Communication

Time management

Education

Graduate/Postgraduate degree in Business Administration or related field

Tools

Siebel C360

MFG/PRO

Pharos

Oracle ERP

Job description

REQUIREMENT SUMMARY

The Associate Customer Support Specialist plays a vital role in ensuring seamless customer interactions and satisfaction through effective order management and communication. Based in Pune, this position is integral to the Consulting sector, focusing on delivering world-class customer service as a competitive advantage.

Description

• Graduate/Postgraduate with a minimum of 3 years of experience in customer service, call center, or materials-related field, aligned with Level 3 experience requirements.
• Proficient in data entry and proofreading with a minimum typing speed of 35 WPM and 10-key skills.
• Experience with ERP systems (Oracle), business intelligence platforms (Power BI, QlikView), and order management software (MFG/PRO, Pharos).
• Strong command of Microsoft Office Suite (Excel, Word, PowerPoint) and keyboarding skills.
• Solid understanding of market dynamics, including customer needs and competitor analysis, as they relate to product service.
• Excellent organizational, time management, and problem-solving skills with the ability to manage urgent and multiple priorities.
• Strong communication skills with the ability to quickly adapt to change and foster customer satisfaction.

Key Responsibilities

• Oversee and manage order sources, including site-specific mailboxes and customer portals, to obtain and process Purchase Orders (PO).
• Receive, review, and complete Purchase Orders and modifications in ERP systems, following defined processes and utilizing provided tools.
• Ensure order requirements are met by checking the price and quantity of items and processing orders in ERP systems like MFGPRO or Siebel C360 with high attention to detail.
• Identify discrepancies in orders, such as price or ship-to locations, and coordinate with customers and site stakeholders for resolution.
• Expedite orders to prevent customer line-downs, handling emergency and expedited shipments promptly.
• Provide product information and leverage internal resources to fulfill customer requests efficiently.
• Maintain accurate and organized order files and acknowledgments, ensuring compliance with archiving requirements.
• Communicate proactively with customers and operations regarding order status, pricing, and special requests, fostering customer satisfaction and adherence to service-level agreements.

Requirements

• Graduate/Postgraduate degree in Business Administration or a related field.

Email: [e-mail]