Sr. CRM Executive

Camnex Innovation Pvt. Ltd.; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

Camnex Innovation Pvt. Ltd. in Dadri, UP, is seeking a CRM–back-office coordinator to manage day-to-day customer interactions, order processing, and post-sales support. You will coordinate with sales, warehouse, and accounts to ensure smooth operations.

Responsibilities include invoicing, data entry in CRM, tracking orders and payments, maintaining records, and preparing reports. Strong communication and Excel skills are essential.

Qualifications

• Graduate in any discipline with 1–5 years CRM/backend ops experience.
• Excellent written and verbal communication skills.
• Proficiency in MS Excel and CRM tools.

Responsibilities

• Handle day-to-day customer interactions via calls, emails, and messages.
• Address queries, complaints, and service requests promptly.
• Coordinate with internal teams (sales, warehouse, logistics) for smooth order execution.
• Create and manage Proforma Invoices (PI) and related documents.
• Track order status, payments, and dispatches; ensure timely collection.
• Prepare daily/weekly reports on orders, collections, and customer status.

Skills

Strong communication

Coordination

CRM proficiency

Attention to detail

Problem-solving

Education

Graduate in any discipline

Tools

MS Excel

CRM software

Job description

Department: Customer Relationship Management

Reporting To: CRM Head

1. Customer Handling & Communication

• Manage day-to-day customer interactions via calls, emails, and messages
• Address customer queries, complaints, and service requests promptly
• Ensure high levels of customer satisfaction through effective communication

2. Order & Payment Management

• Handle order processing from receipt to dispatch
• Track order status and update customers regularly
• Coordinate with accounts for payment follow-ups and confirmations
• Ensure timely collection and reconciliation of customer payments

3. Documentation & Process Management

• Create and manage Proforma Invoices (PI) and related documents
• Ensure accurate data entry and documentation in CRM systems
• Maintain proper records of customer transactions and communications

4. Coordination & Execution

• Coordinate with internal teams (sales, warehouse, logistics) for smooth order execution
• Track dispatches and ensure timely delivery
• Handle sample requests and follow up for feedback

5. Post-Sales Support

• Provide after-sales service support and resolve issues
• Ensure proper closure of customer complaints
• Maintain long-term relationships with clients

6. Reporting & Tracking

• Prepare daily/weekly reports on orders, collections, and customer status
• Track pending orders, payments, and dispatches
• Maintain CRM dashboards and ensure data accuracy

Key Skills Required:

• Strong communication and interpersonal skills
• Good coordination and multitasking ability
• Proficiency in MS Excel and CRM tools
• Attention to detail and process-oriented mindset
• Problem-solving attitude

Preferred Qualifications:

• Graduate in any discipline
• 1-5 years of experience in CRM / customer support / backend operations