Customer Relationship Management

JITO; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading jewellery company based in Mumbai is looking for a detail-oriented professional to join as an Order Coordinator. You will process jewellery orders, verify details, and ensure timely delivery by coordinating with various teams. The ideal candidate should have a graduation or diploma in any discipline, preferably jewellery-related, and 1–3 years of experience in order processing within the jewellery industry. Strong skills in ERP systems, MS Excel, and excellent communication abilities are essential. This is a full-time onsite role.

Qualifications

• 1–3 years of experience in order processing or coordination within the jewellery industry.

Responsibilities

• Receive and process jewellery orders from sales teams, retailers, or clients.
• Verify order details such as design, metal type, purity, weight, stone details, size, and delivery timelines.
• Enter orders accurately into ERP/order management systems.
• Coordinate with design, CAD, production, and sourcing teams for order execution.
• Track order progress and ensure adherence to delivery schedules.
• Communicate order status updates to sales teams and clients.
• Coordinate with QC team to ensure orders meet quality standards before dispatch.
• Handle order modifications, cancellations, and urgent requests efficiently.
• Prepare order-related documents such as job cards, invoices, and dispatch notes.
• Maintain accurate records of orders, deliveries, and pending jobs.

Skills

Basic knowledge of jewellery manufacturing processes

Attention to detail and accuracy

Good coordination and follow-up skills

Proficiency in ERP systems

Proficiency in MS Excel

Good communication and interpersonal skills

Ability to manage multiple orders

Education

Graduate or Diploma in any discipline

Jewellery-related qualification preferred

Tools

ERP systems

MS Excel

Job description

Royal Chain Private Limited • Mumbai • Posted in 13 days • Updated in 13 days

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: MidLevel

Skills & Competencies

• Basic knowledge of jewellery manufacturing processes
• Strong attention to detail and accuracy
• Good coordination and follow-up skills
• Proficiency in ERP systems, MS Excel, and basic computer applications
• Good communication and interpersonal skills
• Ability to manage multiple orders and meet deadlines

Qualifications

• Graduate or Diploma in any discipline (Jewellery-related qualification preferred)
• 1–3 years of experience in order processing or coordination within the jewellery industry

Preferred Attributes

• Experience in gold, diamond, or gemstone jewellery operations
• Familiarity with job cards, SKU management, and batch tracking
• Ability to work under pressure in a fast-paced environment

Responsibilities

• Receive and process jewellery orders from sales teams, retailers, or clients
• Verify order details such as design, metal type, purity, weight, stone details, size, and delivery timelines
• Enter orders accurately into ERP/order management systems
• Coordinate with design, CAD, production, and sourcing teams for order execution
• Track order progress and ensure adherence to delivery schedules
• Communicate order status updates to sales teams and clients
• Coordinate with QC team to ensure orders meet quality standards before dispatch
• Handle order modifications, cancellations, and urgent requests efficiently
• Prepare order-related documents such as job cards, invoices, and dispatch notes
• Maintain accurate records of orders, deliveries, and pending jobs