Customer Relationship Management Specialist

Weekday AI (YC W21); Dadri; On-site; INR 350,000 - 400,000; Full time

Job summary

Weekday AI (YC W21) is seeking a Customer Relationship Manager in Dadri, India. This full-time position involves managing customer relationships and coordinating with internal and external stakeholders for timely order delivery. The ideal candidate should have excellent communication skills, a customer-centric approach, and at least 1 year of relevant experience. The salary range is INR 3.5 - 4 LPA, and responsibilities include overseeing the order process and ensuring service excellence.

Responsibilities

• Act as the main contact for customers concerning order updates, inquiries, and issue resolution.
• Oversee the entire order process, from confirmation through to final delivery.
• Collaborate with internal departments to ensure orders are fulfilled on time.
• Establish and nurture strong relationships with customers and key stakeholders.
• Identify potential delays or problems proactively and implement corrective measures.
• Keep customers informed regularly about order status and expected delivery schedules.
• Maintain accurate order documentation and tracking within systems.
• Manage escalations professionally, ensuring prompt resolution.
• Monitor service standards and strive for continuous enhancement of delivery performance.
• Collect customer feedback and communicate insights to relevant teams.

Skills

Excellent communication and interpersonal abilities

Strong coordination and multitasking skills

Detail-oriented problem-solving approach

Capability to manage diverse stakeholders effectively

Customer-centric mindset with strong relationship-building expertise

Basic knowledge of supply chain and order management processes

Proficiency in MS Excel and CRM/ERP software tools

Job description

Overview

This role is for one of the Weekday's clients

Salary range: Rs 350000 - Rs 400000 (ie INR 3.5 - 4 LPA)

Min Experience: 1 year

Location: Noida

JobType: full-time

We are looking for a proactive and detail-oriented professional to manage customer relationships and coordinate with internal and external stakeholders to ensure smooth and timely order delivery. The ideal candidate will act as the key point of contact between customers, operations, and other departments to maintain high service standards and customer satisfaction.

Responsibilities

• Act as the main contact for customers concerning order updates, inquiries, and issue resolution
• Oversee the entire order process, from confirmation through to final delivery
• Collaborate with internal departments (operations, logistics, sales, warehouse) to ensure orders are fulfilled on time
• Establish and nurture strong relationships with customers and key stakeholders
• Identify potential delays or problems proactively and implement corrective measures
• Keep customers informed regularly about order status and expected delivery schedules
• Maintain accurate order documentation and tracking within systems
• Manage escalations professionally, ensuring prompt resolution
• Monitor service standards and strive for continuous enhancement of delivery performance
• Collect customer feedback and communicate insights to relevant teams

Qualifications

• Skills:
  • Excellent communication and interpersonal abilities
  • Strong coordination and multitasking skills
  • Detail-oriented problem-solving approach
  • Capability to manage diverse stakeholders effectively
  • Customer-centric mindset with strong relationship-building expertise
  • Basic knowledge of supply chain and order management processes
  • Proficiency in MS Excel and CRM/ERP software tools
• Other Skills:
  • Communication skills
  • Interpersonal Skills
  • Multitasking
  • Problem Solving
  • Customer Support