Customer Relationship Management

JITO; Bhuj; On-site; INR 200,000 - 300,000; Full time

Job summary

JITO is seeking a Customer Relationship Executive (CRM Executive) in Bhuj to develop and maintain strong relationships with customers. The role involves managing customer interactions, handling queries, and ensuring high levels of satisfaction.

The ideal candidate will provide excellent service, coordinate with internal teams, and support customer retention initiatives. As a vital part of our team, you will contribute to exceptional customer experiences at every stage.

Qualifications

• Excellent communication skills.
• Ability to handle customer inquiries and complaints.
• Customer service experience is an advantage.

Responsibilities

• Manage and maintain relationships with customers.
• Handle inquiries, complaints, and service requests.
• Coordinate with teams for smooth communication.

Job description

Job Type: FullTime Permanent

Location: Bhuj

Work Mode: Onsite

Experience: Entry Level

Travel Requirements:

Skills:

We are looking for a Customer Relationship Executive (CRM Executive) to join our team and build strong relationships with customers by ensuring excellent service and timely support. The ideal candidate will manage customer interactions, handle queries, coordinate with internal teams, and maintain high customer satisfaction levels.

Responsibilities

Manage and maintain relationships with existing and potential customers. Handle customer inquiries, complaints, and service requests professionally. Follow up with customers regarding project updates, feedback, and support requirements. Coordinate with sales, operations, and project teams for smooth communication. Maintain customer databases and update records regularly. Conduct customer follow-up calls and ensure timely issue resolution. Gather customer feedback and share insights with management. Support customer retention and engagement initiatives. Prepare reports related to customer interactions and activities. Ensure a positive customer experience at every stage.