CRM

JITO; Vapi; On-site; INR 250,000 - 420,000; Full time

Job summary

Jitojobs is hiring a CRM Executive to manage client relationships, ensure customer satisfaction, and maintain accurate customer data. This onsite role in Vapi involves handling customer interactions, resolving queries, and supporting sales and service teams to enhance overall customer experience.

The position requires mid-level experience with CRM platforms such as Salesforce and Zoho, and a strong focus on building lasting client relationships and data integrity.

Qualifications

• Mid-level experience in CRM and client relations.
• Onsite work location in Vapi, India.

Responsibilities

• Maintain and update customer database in the CRM system
• Handle customer inquiries, complaints, and follow-ups
• Build and maintain strong relationships with clients
• Coordinate with sales and service teams for order updates and issue resolution
• Track customer interactions and ensure timely responses
• Generate CRM reports and analyze customer data
• Support customer retention and loyalty programs
• Ensure high levels of customer satisfaction

Skills

Salesforce

Zoho

Job description

Job Type: FullTimePermanent

Location: Vapi

Work Mode: Onsite

Experience: MidLevel

Travel Requirements: NO TRAVELLING REQUIRED

Skills:

CRM platforms like Salesforce and Zoho

Job Summary:We are looking for a customer-focused CRM Executive to manage client relationships, ensure customer satisfaction, and maintain accurate customer data. The role involves handling customer interactions, resolving queries, and supporting sales and service teams to enhance overall customer experience.

Responsibilities

Key Responsibilities:

• Maintain and update customer database in the CRM system
• Handle customer inquiries, complaints, and follow-ups
• Build and maintain strong relationships with clients
• Coordinate with sales and service teams for order updates and issue resolution
• Track customer interactions and ensure timely responses
• Generate CRM reports and analyze customer data
• Support customer retention and loyalty programs
• Ensure high levels of customer satisfaction