Customer Relationship Management

Jain International Trade Organisation - India; Vijayapura District; On-site; INR 400,000 - 700,000; Full time

Job summary

Jain International Trade Organisation - India is seeking a Marketing & CRM Executive to manage customer relationships and CRM activities. Your role will include maintaining the CRM database, tracking customer interactions, and executing marketing campaigns.

The ideal candidate should have a Bachelor’s degree in Marketing or Business Administration and experience in CRM. This full-time permanent position requires strong communication and team-working skills, along with proficiency in tools like Microsoft Office and Tally E.R.P 9.0.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• Experience in CRM, marketing, or customer relationship management preferred.
• Knowledge of CRM software and digital marketing tools.

Responsibilities

• Manage and maintain the company's CRM database.
• Ensure customer information is accurate, updated, and organized.
• Track customer interactions and maintain communication records.
• Segment customer databases for targeted campaigns.
• Plan and execute email, SMS, and digital marketing campaigns.
• Coordinate promotional activities and customer engagement programs.

Skills

Communication skills

Ability to work in a team

Microsoft Office

Presentation skills

Excel

Tally E.R.P 9.0

Creative and analytical skills

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

CRM software

Digital marketing tools

Job description

Job Type: Full Time Permanent

Work Mode: Onsite

Experience: Mid Level

Skills:

• Communication skills
• Ability to work in a team
• Microsoft Office
• Presentation skills
• Excel
• Tally E.R.P 9.0
• Creative and analytical skills

Job Title

Marketing & CRM Executive

Job Summary

V G Parekh & Co. is committed to delivering high-quality products and services while building long-term relationships with customers. We focus on customer satisfaction, business growth, and innovative marketing strategies to strengthen our market presence.

Responsibilities

• Manage and maintain the company's CRM database.
• Ensure customer information is accurate, updated, and organized.
• Track customer interactions and maintain communication records.
• Segment customer databases for targeted campaigns.
• Plan and execute email, SMS, and digital marketing campaigns.
• Coordinate promotional activities and customer engagement programs.
• Support branding and lead generation initiatives.
• Monitor campaign performance and prepare reports.
• Build strong relationships with existing and potential customers.
• Address customer inquiries and coordinate with internal departments for resolution.
• Improve customer satisfaction and retention strategies.
• Collect customer feedback and recommend improvements.
• Analyze customer behavior and campaign performance.
• Generate monthly CRM and marketing performance reports.
• Identify trends and opportunities for business growth.
• Maintain KPIs related to customer acquisition and retention.

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• Experience in CRM, marketing, or customer relationship management preferred.
• Knowledge of CRM software and digital marketing tools.
• Strong communication and ...