Customer Relationship Manager

Steerway Business Consultants; Rajkot; On-site; INR 600,000 - 900,000; Full time

Job summary

Steerway Business Consultants in Gujarat seeks a dedicated Customer Relationship Manager to enhance client satisfaction and drive sales growth. You will manage customer relationships, oversee order processes, and collaborate with sales teams to identify upsell opportunities.

The role requires proactive client management, strong communication, and a keen understanding of the manufacturing sector. Prior CRM experience in manufacturing is preferred.

Qualifications

• Experience in customer relationship management, preferably in the manufacturing industry.
• Strong knowledge of order management processes and CRM software.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to analyze data and derive insights to enhance customer engagement.
• Strong problem-solving skills and a customer-centric mindset.

Responsibilities

• Develop and maintain client relationships to understand needs and provide tailored solutions.
• Oversee order management for timely and accurate delivery of products and services.
• Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling.
• Utilize CRM tools to track customer interactions and manage sales pipelines effectively.
• Address customer inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Analyze customer feedback and market trends to inform business strategies and improve service offerings.

Skills

CRM experience

Manufacturing industry

Order management

CRM software

Communication skills

Interpersonal skills

Data analysis

Problem solving

Job description

We are seeking a dedicated and experienced Customer Relationship Manager to join our team in Gujarat. The ideal candidate will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and driving sales growth. This role requires a proactive approach to client management and a strong understanding of the manufacturing sector.

Key Responsibilities:

• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.


• Oversee order management processes to ensure timely and accurate delivery of products and services.


• Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling.


• Utilize CRM tools to track customer interactions and manage sales pipelines effectively.


• Address customer inquiries and resolve issues promptly to maintain high levels of customer satisfaction.


• Analyze customer feedback and market trends to inform business strategies and improve service offerings.

Required Skills:

• Proven experience in customer relationship management, preferably in the manufacturing industry.


• Strong knowledge of order management processes and CRM software.


• Excellent communication and interpersonal skills to build rapport with clients.


• Ability to analyze data and derive insights to enhance customer engagement.


• Strong problem-solving skills and a customer-centric mindset.