CRM Assistant

Jetstar Innovations Private Limited; Surat; On-site; INR 180,000 - 320,000; Full time

Job summary

Jetstar Innovations Private Limited is seeking a CRM Executive (fresher) to support customer relationship processes, including lead tracking, quotation follow-ups, order coordination, and after-sales service support. Location is Surat, with focus on building strong client relationships and CRM data integrity.

The role welcomes fresh graduates from any discipline, with basic MS Office skills and a willingness to learn CRM practices.

Qualifications

• Graduate in any discipline (B.tech/B.E , B.com, BBA, BA, B.Sc., etc.)
• Diploma or certification in Customer Relationship Management / Business Administration (preferred but not mandatory)
• Basic knowledge of MS Office (Excel, Word, Email)
• Freshers are welcome
• Female Candidate preferred

Responsibilities

• Handle customer queries and complaints via phone and email
• Maintain strong relationships with existing clients
• Daily performance tracking of service engineer
• Coordinate with service team to resolve issues
• Maintain CRM records and the customer database
• Follow up on service requests and feedback
• Assist with AMC tracking and renewals
• Ensure timely communication with customers

Skills

Good communication skills (Hindi & Eng

CRM basics

MS Office basics

Education

Graduation in any discipline (B.tech/B.E, B.com, BBA, BA, B.Sc., etc.)

Tools

MS Office

Job description

Position: Customer Support Executive

Department: Service

Location: Surat

Reporting To: Service Manager

Job Summary: We are looking for a smart and enthusiastic fresher to join our team as a CRM Executive. The candidate will support customer relationship processes, including lead tracking, quotation follow-ups, order coordination, and after-sales service support.

Key Responsibilities

• Handle customer queries and complaints via phone and email
• Maintain strong relationships with existing clients
• Daily performance tracking of service engineer
• Coordinate with service team to resolve issues
• Maintain CRM records and the customer database
• Follow up on service requests and feedback
• Assist with AMC tracking and renewals
• Ensure timely communication with customers

Qualification Requirements

• Graduate in any discipline (B.tech/B.E , B.com, BBA, BA, B.Sc., etc.)
• Diploma or certification in Customer Relationship Management / Business Administration (preferred but not mandatory)
• Basic knowledge of MS Office (Excel, Word, Email)
• Freshers are welcome
• Female Candidate preferred

Requirements

• Good communication skills (Hindi and basic English)
• Basic computer knowledge (MS Excel, Word, Email)
• Strong coordination and follow-up skills
• Customer-centric approach