Customer Relationship Management

JITO; Vijayapura District; On-site; INR 400,000 - 600,000; Full time

Job summary

JITO in Vijayapura District is looking for a Marketing & CRM Executive to manage the CRM database and support digital marketing efforts. The role involves ensuring accurate customer information, executing targeted campaigns, and fostering customer relationships.

The ideal candidate should hold a Bachelor's degree in Marketing or Business Administration and possess strong communication skills. Experience in CRM and marketing is preferred, with a focus on customer satisfaction and innovative strategies.

Qualifications

• Experience in CRM, marketing, or customer relationship management preferred.
• Strong communication skills required.
• Knowledge of CRM software necessary.

Responsibilities

• Manage and maintain the company's CRM database.
• Ensure customer information is accurate and organized.
• Track customer interactions and maintain communication records.
• Segment customer databases for targeted campaigns.
• Plan and execute email, SMS, and digital marketing campaigns.
• Coordinate promotional activities and customer engagement programs.
• Monitor campaign performance and prepare reports.
• Build strong relationships with existing and potential customers.

Skills

Communication skills

Ability to work in a team

Microsoft Office

Presentation skills

Excel

Tally E.R.P 9.0

Creative and analytical skills

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

CRM software

Digital marketing tools

Job description

Job Type: Full Time Permanent

Work Mode: Onsite

Experience: Mid Level

Skills:

• Communication skills
• Ability to work in a team
• Microsoft Office
• Presentation skills
• Excel
• Tally E.R.P 9.0
• Creative and analytical skills

Job Title

Marketing & CRM Executive

Job Summary

V G Parekh & Co. is committed to delivering high-quality products and services while building long-term relationships with customers. We focus on customer satisfaction, business growth, and innovative marketing strategies to strengthen our market presence.

Responsibilities

• Manage and maintain the company's CRM database.
• Ensure customer information is accurate, updated, and organized.
• Track customer interactions and maintain communication records.
• Segment customer databases for targeted campaigns.
• Plan and execute email, SMS, and digital marketing campaigns.
• Coordinate promotional activities and customer engagement programs.
• Support branding and lead generation initiatives.
• Monitor campaign performance and prepare reports.
• Build strong relationships with existing and potential customers.
• Address customer inquiries and coordinate with internal departments for resolution.
• Improve customer satisfaction and retention strategies.
• Collect customer feedback and recommend improvements.
• Analyze customer behavior and campaign performance.
• Generate monthly CRM and marketing performance reports.
• Identify trends and opportunities for business growth.
• Maintain KPIs related to customer acquisition and retention.

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• Experience in CRM, marketing, or customer relationship management preferred.
• Knowledge of CRM software and digital marketing tools.
• Strong communication and ...