Customer Relationship Executive

Mahindra First Choice; Dadri, Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Mahindra First Choice is seeking a motivated Customer Relationship Executive to engage with potential clients and generate qualified leads. The role focuses on delivering excellent customer support, coordinating with buyers and internal teams, and maintaining an updated CRM-driven lead database.

Ideal candidates will have strong English and Hindi communication, solid organizational skills, and a quick learning ability to grasp product and service information. BPO experience is a plus.

Qualifications

• Languages Required - English + Hindi
• Strong organizational and time management skills.
• Prior experience in customer service/BPO is an added advantage.
• Quick learner with the ability to grasp product/service knowledge.

Responsibilities

• Handle client calls, emails, and messages professionally and promptly
• Coordinate with buyers and internal teams to ensure seamless operations
• Deliver excellent customer support and service coordination.
• Ensure customer satisfaction through effective communication and service.
• Maintain and update lead database using CRM tools
• Provide accurate information about products and services.

Skills

Customer service

Lead generation

CRM tools

Organizational skills

Time management

Tools

CRM tools

Job description

We are looking for a motivated and target-oriented Customer Relationship Executive to join our team. The role involves engaging with potential clients and generating qualified leads.

Role & responsibilities

• Handle client calls, emails, and messages professionally and promptly
• Coordinate with buyers and internal teams to ensure seamless operations
• Deliver excellent customer support and service coordination.
• Ensure customer satisfaction through effective communication and service.
• Maintain and update lead database using CRM tools
• Provide accurate information about products and services.

Preferred candidate profile

• Languages Required - English + Hindi
• Strong organizational and time management skills.
• Prior experience in customer service/BPO is an added advantage.
• Quick learner with the ability to grasp product/service knowledge.