Customer Relations Executive (CRE)

DuoJobs; Manjeri, Malappuram; On-site; INR 250,000 - 400,000; Full time

Job summary

DuoJobs is seeking a Customer Relations Executive to handle customer enquiries, maintain positive relationships, resolve complaints, and provide support throughout the customer journey. The role focuses on delivering excellent service and ensuring customer satisfaction across touchpoints.

You will maintain records, follow up on issues, coordinate with sales and service teams, and contribute to retention initiatives while upholding professional communication standards.

Qualifications

• Customer service aptitude
• Excellent communication skills
• Experience with CRM or customer support preferred

Responsibilities

• Handle customer enquiries through phone and other channels.
• Provide information about products, services, and policies.
• Resolve complaints and coordinate with relevant teams.
• Maintain customer records and interaction history.
• Follow up with customers to ensure satisfaction.
• Support retention and relationship-building activities.
• Coordinate with sales and service teams to address concerns.

Job description

We are looking for a customer-focused Customer Relations Executive to handle customer enquiries, maintain positive relationships, resolve complaints, and provide support throughout the customer journey. The candidate will help improve customer satisfaction, retention, and service quality.

Key Responsibilities

• Handle customer enquiries through phone calls and other communication channels.
• Provide information about products, services, and store policies.
• Resolve customer complaints and coordinate with relevant teams.
• Maintain customer records and interaction history.
• Follow up with customers to ensure satisfaction.
• Support customer retention and relationship-building activities.
• Coordinate with sales and service teams to address customer concerns.
• Maintain professional communication and service standards.

Requirements

Customer Relations Executive Jobs in Manjeri, Customer Service Jobs in Malappuram, CRE Jobs in Kerala, Customer Support Jobs in Kondotty.