Client Relationship Executive – Customer Relationship Executive, Client Handling, Client Servic[...]

HCP Wellness; Ahmedabad District; On-site; INR 300,000 - 500,000; Full time

Job summary

HCP Wellness is looking for a Client Relationship Executive (CRE) in Ahmedabad, Gujarat. The role involves managing client handling, customer relationship management, and supporting the sales team with communication. Ideal candidates will have experience in similar positions and must demonstrate excellent client handling skills.

The CRE will coordinate with internal teams, maintain CRM records, and ensure clients receive accurate information about our skincare, cosmetics, and personal care products. Strong communication and a customer-care mindset are essential for this position.

Qualifications

• Experience as a Customer Relationship Executive or similar roles is preferred.
• Strong communication and client service skills are essential.

Responsibilities

• Maintain strong client relationships and offer high-quality customer service support.
• Handle inbound & outbound client communication via calls, WhatsApp & email.
• Maintain updated CRM records and customer status.
• Support the sales team with client coordination and customer satisfaction.

Skills

Excellent client handling and customer relationship skills

Strong calling experience

Ability to freely talk with customers

Good in client coordination

Relationship-building and problem-solving mindset

Ability to manage multiple queries

Job description

We are hiring a Client Relationship Executive (CRE) who can professionally manage client handling, customer relationship management, client coordination, and customer support communication.

The ideal candidate will be responsible for maintaining strong client relations, responding to queries, providing client service, and supporting the sales team with smooth customer communication.

You will act as a key connection between clients and our internal teams, ensuring high-quality service delivery.

Candidates with experience as a Customer Relationship Executive, Client Service Executive, Client Coordinator, Customer Support Executive, Call Center Executive, BPO Executive, Telecaller, CRM Executive will be highly preferred.

Key Responsibilities

• Maintain strong client relationships and offer high-quality customer service support
• Handle inbound & outbound client communication via calls, WhatsApp & email
• Maintain updated CRM records, follow-ups, and customer status
• Coordinate with sales, production & dispatch for smooth client servicing
• Identify client requirements and share product information, product details & solutions
• Support the sales team with client coordination, lead follow-up & customer satisfaction
• Resolve customer concerns with a positive, friendly, and service-driven approach
• Build long-term trust through strong client engagement and timely support

Skills Required

• Excellent client handling and customer relationship skills
• Strong calling experience, BPO/Call Center experience preferred
• Ability to freely talk with customers, friendly & professional communication
• Good in client coordination and maintaining CRM data
• Relationship-building, problem-solving & customer-care mindset
• Ability to manage multiple queries with a calm and positive attitude

Conclusion

As a Client Relationship Executive, you will represent our brand by delivering accurate product information, product details, pricing explanation, packaging support, order updates, production timelines, dispatch status, and after-sales service. Your role ensures clients receive complete clarity on our skincare, cosmetics, personal care & oral care products, helping them make informed decisions and maintaining long-term relationships just like our previous job profiles demanded.