Customer Relationship Executive

Digitide; Tumakuru; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in Tumakuru, Karnataka, India, is seeking a Customer Relationship Executive to be the face of the company in the BFSI sector. You will handle inquiries, provide product information, and deliver solutions to customer needs.

The role emphasizes building lasting relationships, maintaining CRM records, staying updated on industry trends, and collaborating with internal teams to ensure a smooth customer experience.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong customer service orientation with empathy.
• Ability to work independently and manage time effectively.
• Proficiency in CRM systems and data entry.
• Basic knowledge of BFSI products is preferred.

Responsibilities

• Handle inquiries and provide timely responses.
• Resolve issues and complaints effectively.
• Maintain a positive and professional attitude.
• Build and maintain strong customer relationships.
• Stay updated with product knowledge and industry trends.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback to improve customer experience.
• Ensure data privacy and security during interactions.
• Maintain accurate records of interactions and feedback.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Empathy

CRM systems proficiency

BFSI knowledge

Problem-solving

Adaptability

Attention to detail

English proficiency

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product information, and offering solutions to their needs.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and maintain strong relationships with customers.
• Stay updated with product knowledge and industry trends.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights to improve customer experience.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage time effectively.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of BFSI industry and products is preferred.
• Good problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to learn and adapt to new processes.
• Strong attention to detail and organizational skills.
• Proficiency in English; additional language skills are an asset.