Customer Relationship Executive

Digitide; Kanpur; On-site; INR 240,000 - 380,000; Full time

Job summary

Digitide Solutions Limited in Kanpur, India seeks a Customer Relationship Executive to be the face of the company. You will establish and nurture long-lasting relationships, handle inquiries, provide product information, and resolve issues to ensure customer satisfaction.

You will be the first point of contact, collaborate with internal teams, and stay updated with industry trends while maintaining data privacy during interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to build rapport and establish trust.
• Problem-solving and conflict resolution skills.
• Attention to detail and a customer-centric approach.

Responsibilities

• Handle customer inquiries and provide timely responses
• Build and maintain positive customer relationships
• Resolve customer issues and complaints effectively
• Provide accurate and up-to-date product and service information
• Collaborate with internal teams to ensure smooth customer interactions
• Maintain a high level of customer satisfaction
• Conduct regular customer feedback sessions
• Identify and address customer pain points
• Stay updated with industry trends and competitor offerings
• Ensure data privacy and security during customer interactions

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Rapport building

Problem solving

Attention to detail

CRM tools

MS Office

Independent work

Written and verbal communication

Tools

CRM tools

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary role is to establish and nurture long-lasting relationships with our valued customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise.

Responsibilities

• Handle customer inquiries and provide timely responses
• Build and maintain positive customer relationships
• Resolve customer issues and complaints effectively
• Provide accurate and up-to-date product and service information
• Collaborate with internal teams to ensure smooth customer interactions
• Maintain a high level of customer satisfaction
• Conduct regular customer feedback sessions
• Identify and address customer pain points
• Stay updated with industry trends and competitor offerings
• Ensure data privacy and security during customer interactions

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to build rapport and establish trust
• Problem-solving and conflict resolution skills
• Attention to detail and a customer-centric approach
• Proficiency in MS Office and customer relationship management tools
• Prior experience in a customer-facing role (preferred)
• Ability to work independently and manage time effectively
• Excellent written and verbal communication skills
• A positive and proactive attitude towards customer satisfaction