Customer Relationship Executive

Digitide; Panipat; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide, a global AI-led solutions provider, is seeking a Customer Relationship Executive in the BFSI sector to be the face of the company, handling inquiries and delivering exceptional service. You will be the first point of contact for customers, provide product and service information, and ensure a seamless customer journey while maintaining accurate records.

Ideal candidates have a high school diploma, English fluency, strong communication, and CRM experience, with a customer-centric

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer-facing role, preferably in the BFSI industry, is preferred.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using CRM systems and other relevant software.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Basic knowledge of BFSI products and services is an asset.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Responsibilities

• Handle customer inquiries with timely responses, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints, employing effective problem-solving skills.
• Maintain accurate records of customer interactions and feedback for future reference.
• Build and maintain positive relationships with customers, fostering a sense of trust and loyalty.
• Stay updated with the latest product and service offerings, and provide accurate information to customers.
• Collaborate with other teams to ensure a smooth customer experience, including sales, marketing, and operations.
• Identify and address customer needs, offering tailored solutions and recommendations.
• Conduct regular customer follow-ups to ensure their ongoing satisfaction and address any concerns.
• Provide feedback and insights to the team, contributing to the improvement of customer service processes.
• Uphold the company's values and brand image in all customer interactions.

Skills

Communication skills

Problem-solving

CRM proficiency

Multitasking

English fluency

Education

High school diploma

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product and service information, and ensuring a seamless and satisfying customer journey.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints, employing effective problem-solving skills.
• Maintain accurate records of customer interactions and feedback for future reference.
• Build and maintain positive relationships with customers, fostering a sense of trust and loyalty.
• Stay updated with the latest product and service offerings, and provide accurate information to customers.
• Collaborate with other teams to ensure a smooth customer experience, including sales, marketing, and operations.
• Identify and address customer needs, offering tailored solutions and recommendations.
• Conduct regular customer follow-ups to ensure their ongoing satisfaction and address any concerns.
• Provide feedback and insights to the team, contributing to the improvement of customer service processes.
• Uphold the company's values and brand image in all customer interactions.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer-facing role, preferably in the BFSI industry, is preferred.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• A positive and friendly attitude, with a passion for delivering exceptional customer service.
• Basic knowledge of BFSI products and services is an asset.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Job Info

• Job Identification 270102
• Job Category Customer Support/Operations | BPM