Customer Relationship Executive

Digitide; Patna; On-site; INR 180,000 - 320,000; Full time

Job summary

Digitide Solutions Limited in Patna, Bihar is seeking a Customer Relationship Executive to be the face of the company, building strong relationships with customers and ensuring satisfaction across touchpoints. You will handle inquiries via phone, email, and live chat, provide product information, resolve issues, and guide customers through the journey with a customer-centric approach.

The role requires a high school diploma and 1–2 years in a customer-facing role, with excellent communication,

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a customer-facing role, preferably BFSI.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer-centric mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency with CRM systems and related software.
• Basic understanding of BFSI products and services preferred.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Handle customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to provide accurate information.
• Build and nurture long-term customer relationships, fostering trust and loyalty.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Provide regular feedback and insights on customer interactions to improve our services.
• Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively contribute to a positive and supportive team environment.

Skills

Communication skills

Interpersonal skills

Customer-centric mindset

CRM proficiency

Multitasking

Adaptability

Education

High school diploma

Tools

CRM software

CRM systems

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Handle customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to provide accurate information.
• Build and nurture long-term customer relationships, fostering a sense of trust and loyalty.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Provide regular feedback and insights on customer interactions to improve our services.
• Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively contribute to a positive and supportive team environment.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong interpersonal skills and a customer-centric mindset.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Basic understanding of BFSI products and services is preferred.
• Excellent problem-solving and conflict resolution skills.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to continuously learn and adapt to new technologies and industry trends.