Customer Relationship Executive

Digitide; Rajura; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide Solutions Limited in Rajur Ahmadnagar, Maharashtra, India (On-site) is seeking a Customer Relationship Executive to be the face of the company, handling inquiries and delivering exceptional service to customers.

You will be the first point of contact, building trust and fostering long-term relationships while maintaining accurate records and collaborating with internal teams to continuously improve the customer experience.

Qualifications

• A high school diploma or equivalent is required.
• 1-2 years of experience in a customer-facing role, preferably BFSI.
• Excellent communication skills, both verbal and written, with diverse customers.
• Strong problem-solving and analytical skills to handle inquiries and issues.
• Proficiency in using CRM systems and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Customer-centric approach and passion for delivering exceptional service.
• Basic knowledge of BFSI products and services is preferred.
• Willingness to learn new technologies and processes.
• Positive attitude and professional demeanor when interacting with customers.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions and feedback.
• Provide accurate and up-to-date information about our products and services.
• Collaborate with internal teams to improve customer experience and address any concerns.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Identify and escalated potential risks or issues to the relevant teams.
• Stay updated with industry trends and competitor activities to enhance our services.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures at all times.

Skills

Communication skills

CRM proficiency

Problem solving

Independent work

Multitasking

Customer-centric

Education

High school diploma

Tools

CRM software

Job description

Rajur Ahmadnagar, Maharashtra, India (On-site)

Be the First to Apply

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be to handle customer inquiries, provide exceptional support, and ensure a seamless experience. You will be the first point of contact for customers, building trust and fostering long-term relationships.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, or live chat.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions and feedback.
• Provide accurate and up-to-date information about our products and services.
• Collaborate with internal teams to improve customer experience and address any concerns.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Identify and escalated potential risks or issues to the relevant teams.
• Stay updated with industry trends and competitor activities to enhance our services.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures at all times.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers.
• Strong problem-solving and analytical skills to handle customer inquiries and issues.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer-centric approach and a passion for delivering exceptional service.
• Basic knowledge of BFSI products and services is preferred.
• Willingness to learn and adapt to new technologies and processes.
• A positive attitude and a professional demeanor when interacting with customers.

Job Info

• Job Identification 268377
• Job Category Customer Support/Operations | BPM