Customer Relationship Executive

Digitide; Puducherry; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide Solutions seeks a Customer Relationship Executive to be the face of the brand, handling inquiries and building lasting customer relationships. You will be the first point of contact, delivering information, resolving issues, and capturing feedback to improve the customer journey.

Ideal candidates will have a high school diploma, strong English communication, and experience in customer-facing roles. A proactive, data-conscious attitude and CRM familiarity are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum experience in a customer-facing role, preferably in the BFSI industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-centric approach.
• Ability to manage multiple tasks independently.
• Proficiency with CRM software.
• Basic knowledge of data privacy and security practices.
• Fluency in English is mandatory; other languages a plus.

Responsibilities

• Greet and assist customers with a friendly and professional attitude.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Build and maintain a database of customer interactions and feedback.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated with the latest company policies and procedures.
• Conduct market research to understand customer needs and preferences.
• Provide regular feedback to the management team on customer trends and insights.
• Ensure compliance with data privacy and security regulations.
• Maintain a positive and solution-oriented mindset when dealing with customers.

Skills

Customer service

Communication

Problem solving

Multitasking

Independent work

English fluency

Positive attitude

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the companys brand and values. Your primary focus is to establish and nurture long-lasting relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing support, and offering solutions to enhance their overall experience.

Responsibilities

• Greet and assist customers with a friendly and professional attitude.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Build and maintain a database of customer interactions and feedback.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated with the latest company policies and procedures.
• Conduct market research to understand customer needs and preferences.
• Provide regular feedback to the management team on customer trends and insights.
• Ensure compliance with data privacy and security regulations.
• Maintain a positive and solution-oriented mindset when dealing with customers.

Qualifications

• A high school diploma or equivalent qualification is required.
• Prior experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in using customer relationship management (CRM) software.
• Basic knowledge of data privacy and security practices.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.
• Fluency in English is mandatory; proficiency in other languages is a plus.