Customer Relationship Executive

Digitide; New Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the brand and to build strong relationships with customers in a fast-paced environment. You will handle inquiries, provide product and service information, and resolve issues to ensure customer satisfaction.

You will be the first point of contact, collaborating with cross-functional teams to deliver a seamless customer journey while upholding data privacy and delivering an exceptional service experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role, preferably in the BFSI industry.
• A good understanding of customer service principles and best practices.
• Ability to work in a fast-paced environment and handle pressure.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a high level of customer satisfaction and build long-term relationships.
• Provide accurate and up-to-date information about our products and services.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated on industry trends and competitor activities to enhance our offerings.
• Conduct market research and gather customer feedback for product/service improvements.
• Ensure data privacy and security while handling customer information.
• Maintain accurate records of customer interactions and feedback.

Skills

Customer focus

Excellent communication

Problem solving

Independent work

Time management

Multi-tasking

Proactive mindset

CRM tools

Team collaboration

Tools

CRM software

MS Office

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a high level of customer satisfaction and build long-term relationships.
• Provide accurate and up-to-date information about our products and services.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated on industry trends and competitor activities to enhance our offerings.
• Conduct market research and gather customer feedback for product/service improvements.
• Ensure data privacy and security while handling customer information.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role, preferably in the BFSI industry.
• A good understanding of customer service principles and best practices.
• Ability to work in a fast-paced environment and handle pressure.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.

Requirements: