Customer Relationship Executive

Digitide; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited invites applications for a Customer Relationship Executive to act as the face of the company, building strong customer relationships and ensuring satisfaction. You will handle inquiries, provide product information, and deliver exceptional support to ensure a seamless customer journey.

The role emphasizes communication, problem-solving, and collaboration with multiple teams to resolve issues and improve outcomes.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer-facing role, BFSI preferred.
• Excellent verbal and written communication.
• Strong problem-solving and critical thinking abilities.
• Proficiency with CRM systems.
• Ability to manage multiple tasks and respond promptly.
• Customer-centric mindset and relationship-building.
• Willingness to learn new technologies.
• Positive attitude and interpersonal skills.
• Knowledge of BFSI products is an asset.

Responsibilities

• Greet and engage with customers.
• Handle inquiries and provide prompt solutions.
• Maintain understanding of products and services to provide informed recommendations.
• Resolve issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated with industry trends and competitor offerings.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Identify and report potential service issues to management.
• Attend training sessions and workshops to enhance customer service skills.

Skills

Communication skills

Problem solving

Interpersonal skills

Customer-centric mindset

Multitasking

Team collaboration

Education

High School Diploma

Tools

CRM systems

Job description

Job Description: As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our valued customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

Responsibilities

• Greet and engage with customers, providing a warm and welcoming experience.
• Handle customer inquiries and requests, offering prompt and accurate solutions.
• Build and maintain a comprehensive understanding of our products and services to provide informed recommendations.
• Resolve customer issues and complaints in a timely and efficient manner, ensuring a positive outcome.
• Maintain accurate records of customer interactions and feedback for future reference and improvement.
• Collaborate with other teams to ensure a seamless customer journey and effective issue resolution.
• Stay updated with industry trends and competitor offerings to provide competitive insights to customers.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Identify and report any potential customer service issues or trends to the management team.
• Attend training sessions and workshops to enhance your customer service skills and knowledge.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer-facing role, preferably in the BFSI industry, is preferred.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities to handle customer inquiries and issues effectively.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously, ensuring timely responses.
• A customer-centric mindset, with a passion for delivering exceptional service and building long-term relationships.
• Strong interpersonal skills and a positive, friendly attitude towards customers and colleagues.
• Basic knowledge of BFSI products and services is an asset.
• Willingness to learn and adapt to new technologies and industry trends.