Customer Relationship Executive

Digitide; Tiruvannamalai; On-site; INR 200,000 - 300,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Relationship Executive who will be the face of the company, building trust with customers and ensuring satisfaction. You will handle inquiries, resolve issues, and collaborate with internal teams to improve service delivery while maintaining data privacy.

A customer-centric mindset and strong communication are essential. Ideal candidates have 1–2 years in a customer-facing role, preferably BFSI, and a high school diploma.

Qualifications

• 1–2 years of experience in a customer-facing role, preferably in BFSI.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Willingness to learn and adapt to new industry developments.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and maintain strong relationships with existing customers.
• Identify customer needs and provide tailored solutions.
• Collaborate with internal teams to improve customer experience and service delivery.
• Ensure customer data privacy and security, adhering to company policies.
• Provide regular feedback and insights to the management team.
• Stay updated with industry trends and competitor offerings.
• Actively contribute to team meetings and strategy sessions.

Skills

Customer-facing

Communication

CRM systems

Problem-solving

Time management

Education

High school diploma

Tools

CRM systems

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary goal is to foster strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing information, and resolving any issues that arise. Your excellent communication skills and customer-centric approach will be key to your success in this role.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to offer accurate information.
• Build and maintain strong relationships with existing customers.
• Identify customer needs and provide tailored solutions.
• Collaborate with internal teams to improve customer experience and service delivery.
• Ensure customer data privacy and security, adhering to company policies.
• Provide regular feedback and insights to the management team.
• Stay updated with industry trends and competitor offerings.
• Actively contribute to team meetings and strategy sessions.

Qualifications

• A high school diploma or equivalent is required.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of BFSI products and services is preferred.
• Excellent organizational and time management skills.
• A positive and professional attitude, with a focus on customer satisfaction.
• Willingness to learn and adapt to new industry developments.