Customer Relationship Executive

Digitide; Salem; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company, delivering exceptional service and maintaining strong customer relationships.

You will handle inquiries, resolve issues, maintain records, and collaborate with internal teams to ensure a smooth customer journey, driving satisfaction and loyalty across clients.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Analytical skills to interpret customer data and trends.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer journey.
• Identify and elevate potential customer risks or concerns.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Assist in developing strategies to enhance customer retention and loyalty.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Rapport building

MS Office proficiency

CRM tools experience

Problem-solving

Multitasking

Customer data analysis

Tools

CRM software

MS Excel

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies to provide accurate information.
• Collaborate with other teams to ensure a seamless customer journey.
• Identify and elevate potential customer risks or concerns.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Assist in developing strategies to enhance customer retention and loyalty.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to build rapport and establish trust with customers.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry and its regulations is an asset.
• Analytical skills to interpret customer data and trends.
• Ability to work independently and manage multiple tasks.
• Excellent problem-solving and conflict resolution skills.
• A proactive and customer-centric approach to work.