Customer Relationship Executive

Digitide; Jorhat; On-site; INR 260,000 - 360,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Relationship Executive to be the face of the company in the BFSI sector. You will handle inquiries, deliver accurate information, and nurture long‑term client relationships.

The role requires excellent English, CRM experience, and the ability to work proactively across teams to ensure a seamless customer journey and high satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role, preferably in the BFSI industry.
• Excellent verbal and written communication.
• Proficient in CRM software.
• Ability to manage multiple tasks and stay organized.
• Fluent in English; additional languages beneficial.

Responsibilities

• Handle customer inquiries and provide prompt and accurate responses.
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
• Resolve customer issues and complaints in a timely and efficient manner.
• Provide product and service information, ensuring a thorough understanding of our offerings.
• Collaborate with internal teams to ensure a seamless customer journey and effective problem-solving.
• Maintain accurate records of customer interactions and feedback for future reference.
• Stay updated with industry trends and competitor activities to enhance our customer service strategies.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in developing and implementing customer engagement initiatives and campaigns.
• Ensure compliance with company policies and procedures, maintaining a professional and ethical approach.

Skills

Communication skills

CRM software

Problem solving

Customer-centric approach

Education

High school diploma

Tools

CRM systems

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary focus will be on delivering exceptional customer service and building long‑lasting relationships. You will be responsible for handling customer inquiries, providing timely and accurate information, and ensuring a seamless experience for our valued clients.

Responsibilities

• Handle customer inquiries and provide prompt and accurate responses.
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
• Resolve customer issues and complaints in a timely and efficient manner.
• Provide product and service information, ensuring a thorough understanding of our offerings.
• Collaborate with internal teams to ensure a seamless customer journey and effective problem‑solving.
• Maintain accurate records of customer interactions and feedback for future reference.
• Stay updated with industry trends and competitor activities to enhance our customer service strategies.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in developing and implementing customer engagement initiatives and campaigns.
• Ensure compliance with company policies and procedures, maintaining a professional and ethical approach.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer‑facing role, preferably in the BFSI industry, is preferred.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers.
• Strong problem‑solving and critical thinking abilities, with a customer‑centric approach.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously, with strong organizational skills.
• A proactive and positive attitude, with a passion for delivering exceptional customer service.
• Willingness to continuously learn and adapt to new technologies and industry trends.
• Basic knowledge of banking and financial services is an asset.
• Fluency in English is mandatory, with proficiency in additional languages being an advantage.