Customer Relationship Executive

Digitide; Surat; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide Solutions Limited in Surat, Gujarat seeks a Customer Relationship Executive to be the face of the company, handling inquiries, delivering product information, and resolving issues with a focus on exceptional service. You will nurture long-term relationships, stay informed on offerings, and coordinate with internal teams to boost satisfaction.

Ideal candidates have strong communication, empathy, and time-management skills, with proficiency in MS Office and CRM tools.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer-facing roles preferred.
• Familiarity with BFSI industry is an asset.
• Ability to work independently and manage time effectively.
• Willingness to learn new technologies.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to improve customer satisfaction.
• Provide feedback and suggestions to enhance customer experience.
• Ensure data privacy and security when handling customer information.
• Maintain accurate records of customer interactions and feedback.

Skills

Excellent communication

Customer service orientation

Rapport building

MS Office

CRM tools

Problem solving

Willingness to learn

Tools

CRM software

MS Office Suite

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to improve customer satisfaction.
• Provide feedback and suggestions to enhance customer experience.
• Ensure data privacy and security when handling customer information.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Ability to work independently and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• A positive and enthusiastic attitude towards customer service.
• Willingness to learn and adapt to new technologies and processes.