Customer Relationship Executive

Digitide; Kannur; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to serve as the ambassador in the BFSI sector. You will be the first contact for customers, delivering exceptional service, addressing inquiries, and offering tailored solutions to build long-term relationships.

Responsibilities include handling inquiries, resolving issues, maintaining professionalism, and collaborating with internal teams to ensure seamless operations and privacy compliance.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage a high volume of tasks.
• Proficiency in CRM tools and MS Office.
• Knowledge of the BFSI industry and its products (an advantage).
• Problem-solving skills and a customer-centric approach.
• Adaptability to changing customer needs and market dynamics.
• A positive and enthusiastic attitude towards customer service.
• Basic computer literacy and a quick learner.

Responsibilities

• Handle customer inquiries promptly and efficiently.
• Resolve customer issues and complaints with a problem-solving mindset.
• Maintain a professional and friendly demeanor at all times.
• Build and nurture strong relationships with existing customers.
• Stay updated on industry trends and product knowledge.
• Collaborate with internal teams for seamless operations.
• Provide valuable feedback to enhance the customer experience.
• Ensure data privacy and security during interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Excellent communication

Customer service orientation

Independent work

CRM tools

MS Office

BFSI knowledge

Problem-solving

Adaptability

Positive attitude

Tools

MS Office

Job description

Job Description:

As our Customer Relationship Executive, you will be the ambassador of Digitide Solutions Limited in the BFSI sector. Your primary role is to deliver exceptional customer service, fostering long-term relationships. You will be the initial point of contact for customers, addressing their inquiries, providing product insights, and offering tailored solutions.

Responsibilities

• Handle customer inquiries promptly and efficiently.
• Resolve customer issues and complaints with a problem-solving mindset.
• Maintain a professional and friendly demeanor at all times.
• Build and nurture strong relationships with existing customers.
• Stay updated on industry trends and product knowledge.
• Collaborate with internal teams for seamless operations.
• Provide valuable feedback to enhance the customer experience.
• Ensure data privacy and security during interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage a high volume of tasks.
• Proficiency in CRM tools and MS Office.
• Knowledge of the BFSI industry and its products (an advantage).
• Problem-solving skills and a customer-centric approach.
• Adaptability to changing customer needs and market dynamics.
• A positive and enthusiastic attitude towards customer service.
• Basic computer literacy and a quick learner.

Requirements: