Customer Relationship Executive

Digitide; Koppal District; On-site; INR 350,000 - 490,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company in the BFSI sector. You will handle inquiries, provide product information, and ensure a seamless customer journey.

You will build lasting relationships, resolve issues, and maintain accurate records while staying updated on product knowledge and industry trends. Strong communication, proactive problem-solving, and independent work are essential for success.

Qualifications

• 2+ years of experience in a customer-facing role, preferably in BFSI.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Familiarity with basic office software and applications.
• A positive and enthusiastic attitude, with a passion for customer service.
• Willingness to learn and adapt to new technologies and industry practices.
• Excellent time management and organizational skills.
• A high school diploma or equivalent qualification is required.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints, employing effective problem-solving skills.
• Maintain accurate records of customer interactions and feedback for future reference.
• Build and maintain strong relationships with existing customers, fostering a sense of loyalty.
• Stay updated with the latest product knowledge and industry trends to provide accurate information.
• Collaborate with cross-functional teams to ensure a seamless customer experience across departments.
• Identify and address customer needs, offering tailored solutions and recommendations.
• Conduct regular customer follow-ups to ensure their ongoing satisfaction and address any concerns.
• Provide feedback and insights to the team, contributing to continuous improvement.
• Ensure compliance with company policies and procedures, maintaining a professional image.

Skills

Customer service

CRM systems

Communication skills

Problem solving

Time management

Education

High School Diploma

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product information, and ensuring a seamless and satisfying customer journey.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints, employing effective problem-solving skills.
• Maintain accurate records of customer interactions and feedback for future reference.
• Build and maintain strong relationships with existing customers, fostering a sense of loyalty.
• Stay updated with the latest product knowledge and industry trends to provide accurate information.
• Collaborate with cross-functional teams to ensure a seamless customer experience across departments.
• Identify and address customer needs, offering tailored solutions and recommendations.
• Conduct regular customer follow-ups to ensure their ongoing satisfaction and address any concerns.
• Provide feedback and insights to the team, contributing to continuous improvement.
• Ensure compliance with company policies and procedures, maintaining a professional image.

Qualifications

• A minimum of 2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Familiarity with basic office software and applications.
• A positive and enthusiastic attitude, with a passion for customer service.
• Willingness to learn and adapt to new technologies and industry practices.
• Excellent time management and organizational skills.
• A high school diploma or equivalent qualification is required.

Job Info

• Job Identification 268701
• Job Category Customer Support/Operations | BPM