Customer Relationship Executive

Digitide; Nandyal; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive in India to serve as the face of the company, building strong relationships and ensuring customer satisfaction. You will handle inquiries, provide product and service information, and deliver exceptional support to clients in a fast-paced environment.

You will greet customers, resolve issues, maintain customer data, and collaborate with sales to address needs.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• 1-2 years of experience in a customer-facing role, preferably in BFSI.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) software is an asset.
• Basic knowledge of banking and financial services is preferred.
• Willingness to learn and adapt to new technologies and industry trends.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.

Responsibilities

• Greet and welcome customers, ensuring a warm and friendly atmosphere.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Build and maintain a database of customer information and preferences.
• Follow up with customers to ensure their satisfaction and address any post-sales queries.
• Collaborate with the sales team to understand customer needs and provide feedback.
• Stay updated with the latest company offerings and promotions to effectively communicate with customers.
• Maintain a professional and courteous demeanor at all times.
• Ensure customer data privacy and security, adhering to company policies.
• Actively contribute to a positive and supportive team environment.

Skills

Communication skills

Interpersonal skills

Customer-centric approach

Problem-solving

Multitasking

Banking knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is our top priority. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

Responsibilities

• Greet and welcome customers, ensuring a warm and friendly atmosphere.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Build and maintain a database of customer information and preferences.
• Follow up with customers to ensure their satisfaction and address any post-sales queries.
• Collaborate with the sales team to understand customer needs and provide feedback.
• Stay updated with the latest company offerings and promotions to effectively communicate with customers.
• Maintain a professional and courteous demeanor at all times.
• Ensure customer data privacy and security, adhering to company policies.
• Actively contribute to a positive and supportive team environment.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) software is an asset.
• Basic knowledge of banking and financial services is preferred.
• Willingness to learn and adapt to new technologies and industry trends.
• Excellent time management and organizational skills.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 265219
• Job Category Customer Support/Operations | BPM