Customer Relationship Executive

Digitide; Hosapete; Vor Ort; INR 250.000 - 350.000; Vollzeit

Zusammenfassung

Digitide Solutions Limited is seeking a Customer Relationship Executive in Hosapete, Karnataka. You will be the face of the company, handling inquiries, providing product information, and resolving issues to ensure customer satisfaction and loyalty.

You will greet customers, respond via phone, email, and live chat, and collaborate with teams to ensure a seamless customer journey while staying updated on industry trends. Prior experience in BFSI or back-office environments is preferred.

Qualifikationen

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 2 years of experience in a customer-facing role, preferably in a BFSI or back-office environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong interpersonal skills and a customer-centric approach to building relationships.
• Proficiency in using CRM systems and other customer support tools.
• Ability to work independently and manage a high volume of customer interactions.
• Analytical skills to interpret customer feedback and identify areas for improvement.
• Basic knowledge of BFSI products and services is an asset.
• Willingness to continuously learn and stay updated with industry developments.
• A positive attitude and a passion for delivering exceptional customer service.

Aufgaben

• Greet and engage customers with a friendly and professional attitude.
• Handle customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Provide detailed product/service information and recommendations to meet customer needs.
• Maintain a thorough understanding of our products and services to offer tailored solutions.
• Build and maintain a database of customer interactions and feedback for future reference.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and procedures, maintaining a high level of professionalism.

Kenntnisse

Communication skills

CRM proficiency

Customer service

Interpersonal skills

Analytical skills

Independence

BFSI knowledge

Ausbildung

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Jobbeschreibung

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Handle customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Provide detailed product/service information and recommendations to meet customer needs.
• Maintain a thorough understanding of our products and services to offer tailored solutions.
• Build and maintain a database of customer interactions and feedback for future reference.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and procedures, maintaining a high level of professionalism.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field.
• Minimum 2 years of experience in a customer-facing role, preferably in a BFSI or back-office environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong interpersonal skills and a customer-centric approach to building relationships.
• Proficiency in using CRM systems and other customer support tools.
• Ability to work independently and manage a high volume of customer interactions.
• Analytical skills to interpret customer feedback and identify areas for improvement.
• Basic knowledge of BFSI products and services is an asset.
• Willingness to continuously learn and stay updated with industry developments.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 269732
• Job Category Customer Support/Operations | BPM