Customer Relationship Executive

Digitide; Harohalli; On-site; INR 180,000 - 240,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, providing product information, and delivering exceptional support to customers. You will be the first point of contact for clients and work to ensure satisfaction and loyalty.

The role requires 1-2 years in a customer-facing environment, preferably BFSI, with strong communication and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in a customer-facing role, preferably BFSI.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist customers, providing timely information and support.
• Handle inquiries and complaints, resolving issues effectively.
• Maintain accurate customer information and preferences in the CRM.
• Stay updated with product knowledge and industry trends.

Skills

Excellent communication

CRM systems proficiency

Interpersonal skills

Multi-tasking

Independent worker

Education

High school diploma or equivalent

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our valued customers, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product and service information, and offering exceptional support to resolve any issues they may have.

Responsibilities

• Greet and welcome customers, ensuring a warm and friendly approach.
• Handle customer inquiries and complaints, providing timely and accurate information.
• Resolve customer issues and conflicts, offering creative and effective solutions.
• Build and maintain a comprehensive database of customer information and preferences.
• Stay updated with product knowledge and industry trends to provide accurate advice.
• Collaborate with other departments to ensure a seamless customer experience.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Identify and address customer needs, offering personalized recommendations.
• Maintain a professional and positive attitude at all times.
• Ensure compliance with company policies and procedures.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong interpersonal skills and a customer-centric mindset.
• Proficiency in using CRM systems and basic computer applications.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and solution-oriented approach to problem-solving.
• Willingness to learn and stay updated with industry developments.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude towards customer service.

Job Info

• Job Identification 269322
• Job Category Customer Support/Operations | BPM