Customer Relationship Executive

Digitide; Marthandam; Sur place; INR 240 000 - 420 000; Plein temps

Résumé du poste

Digitide is seeking a Customer Relationship Executive to be the face of the brand, delivering outstanding service and building lasting relationships with customers. You will be the first contact, handling inquiries, providing product information, and ensuring a seamless experience.

Ideal candidates will have strong communication, empathy, and prior customer-facing experience. A proactive, adaptable approach and readiness to learn are highly valued in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving and conflict resolution skills.
• Proactive and customer-centric approach.
• Willingness to learn and adapt to new technologies.

Responsabilités

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture strong customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with other teams to ensure a smooth customer journey.
• Provide regular feedback and insights to improve customer experience.
• Ensure compliance with company standards and regulations.

Connaissances

Communication

Customer service

Empathy

Independent work

Problem solving

Conflict resolution

Adaptability

Learning mindset

Interpersonal skills

Team collaboration

Outils

MS Office

CRM tools

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product/service information, and ensuring a seamless experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture strong customer relationships.
• Stay updated with product knowledge and company policies.
• Collaborate with other teams to ensure a smooth customer journey.
• Provide regular feedback and insights to improve customer experience.
• Ensure compliance with company standards and regulations.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving and conflict resolution skills.
• Proactive and customer-centric approach.
• Willingness to learn and adapt to new technologies.

Job Info

• Job Identification 265527
• Job Category Customer Support/Operations | BPM