Customer Relationship Executive

Digitide; Sundargarh; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company and build strong relationships with customers. You will handle inquiries, provide product information, and resolve issues to ensure satisfaction and loyalty.

Ideal candidates have at least 2 years of customer-facing experience, strong communication skills, and a customer-centric approach. The role requires collaboration with multiple departments to deliver a seamless customer experience.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a positive and professional attitude at all times, ensuring customer satisfaction.
• Build and nurture long‑term customer relationships, fostering trust and loyalty.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Provide feedback and suggestions to improve customer service processes.
• Maintain accurate records of customer interactions and ensure data privacy.
• Assist in developing and implementing customer engagement strategies.
• Uphold the company's values and maintain a high standard of customer service.

Skills

CRM proficient

Excellent communication

Interpersonal skills

Problem solving

Multi-tasking

Data privacy

Education

High school diploma or equivalent

Tools

CRM systems

Office software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive and professional image for our company.

Responsibilities

• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain a positive and professional attitude at all times, ensuring customer satisfaction.
• Build and nurture long‑term customer relationships, fostering trust and loyalty.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Provide feedback and suggestions to improve customer service processes.
• Maintain accurate records of customer interactions and ensure data privacy.
• Assist in developing and implementing customer engagement strategies.
• Uphold the company's values and maintain a high standard of customer service.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication and interpersonal skills, with the ability to build rapport.
• Strong problem‑solving and conflict resolution abilities.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with basic office software and tools.
• A customer‑centric approach and a passion for delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.
• A positive attitude and a commitment to continuous professional development.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 261457
• Job Category Customer Support/Operations | BPM