Customer Relationship Executive

Digitide; Thane; On-site; INR 250,000 - 350,000; Full time

Job summary

Digitide, a global AI-led digital solutions company, seeks a Customer Relationship Executive to be the face of the brand, building strong relationships with customers, handling inquiries, providing product information, and resolving issues to ensure satisfaction.

You will maintain a database of interactions, collaborate with cross-functional teams, stay updated on offerings, conduct market research, and help improve customer experience in a fast-paced BFSI environment.

Qualifications

• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role, preferably in the BFSI industry.
• Knowledge of basic sales and marketing principles is an asset.

Responsibilities

• Greet and engage with customers, understanding their needs and requirements.
• Provide accurate and timely information about our products and services.
• Handle customer inquiries and complaints, offering effective solutions.
• Build and maintain a database of customer interactions and feedback.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated with the latest company offerings and industry trends.
• Conduct market research and analyze customer behavior to improve strategies.
• Ensure customer data privacy and security, adhering to company policies.
• Maintain a positive and professional attitude at all times.
• Contribute to a positive and supportive team environment.

Skills

Customer service

Problem solving

Time management

Independent work

Communication

CRM familiarity

Sales awareness

Positive attitude

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise.

Responsibilities

• Greet and engage with customers, understanding their needs and requirements.
• Provide accurate and timely information about our products and services.
• Handle customer inquiries and complaints, offering effective solutions.
• Build and maintain a database of customer interactions and feedback.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated with the latest company offerings and industry trends.
• Conduct market research and analyze customer behavior to improve strategies.
• Ensure customer data privacy and security, adhering to company policies.
• Maintain a positive and professional attitude at all times.
• Contribute to a positive and supportive team environment.

Qualifications

• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role, preferably in the BFSI industry.
• Knowledge of basic sales and marketing principles is an asset.
• A positive and enthusiastic attitude, with a passion for customer service.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• A high school diploma or equivalent; a college degree is preferred.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 261155
• Job Category Customer Support/Operations | BPM