Customer Relationship Executive

Digitide; Chittoor; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Digitide is seeking a Customer Relationship Executive to be the face of the brand in India. You will handle inquiries, provide timely information, and build lasting relationships with customers, ensuring a positive brand image and satisfaction.

The role requires strong communication, problem-solving, and CRM proficiency. You will collaborate with internal teams to improve customer experience while upholding data privacy and compliance, contributing to Digitide's growth and customer-centric

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 2 years in a customer-facing role, BFSI preferred.
• Excellent verbal and written communication with diverse customers.
• Strong problem-solving and analytical skills; ability to make informed decisions.
• Proficiency in using CRM systems and related software.
• Ability to work independently and manage multiple tasks.
• Customer-centric approach with a professional demeanor.
• Willingness to learn new technologies and processes.
• Basic knowledge of data privacy and compliance preferred.

Responsabilités

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve issues and complaints in a friendly, professional manner.
• Maintain up-to-date product and service knowledge.
• Build and maintain strong customer relationships to ensure loyalty.
• Collaborate with internal teams to improve customer experience and provide feedback.
• Ensure compliance with data privacy and company policies.
• Maintain accurate records of interactions and provide updates to the team.
• Identify potential risks and escalate to the appropriate team.
• Stay updated on industry trends and competitor activities.

Connaissances

Communication skills

CRM proficiency

Problem solving

Multitasking

Independent work

Formation

High school diploma

Bachelor’s degree preferred

Outils

CRM software

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, and providing timely and accurate information. Your role is crucial in maintaining a positive brand image and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to improve customer experience and provide feedback.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Maintain accurate records of customer interactions and provide regular updates to the team.
• Identify and escalates potential customer risks or issues to the appropriate team.
• Stay updated with industry trends and competitor activities to enhance customer offerings.
• Actively participate in team meetings and contribute to continuous improvement initiatives.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers.
• Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• A customer-centric approach with a passion for delivering exceptional service.
• Excellent interpersonal skills and a friendly, professional demeanor.
• Willingness to learn and adapt to new technologies and processes.
• Basic knowledge of data privacy regulations and compliance is preferred.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257246
• Job Category Customer Support/Operations | BPM