Customer Relationship Executive

Digitide; Bathinda; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide in India is seeking a Customer Relationship Executive to be the face of the company, ensuring customer needs are met and loyalty is built. You will handle inquiries, provide product information, and resolve issues to deliver exceptional service.

You will build rapport with customers, collaborate with internal teams, maintain accurate records, and stay updated on product knowledge and industry trends to drive satisfaction and business growth.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Problem-solving skills and a customer-centric approach.
• Attention to detail and organizational abilities.
• Proficiency in MS Office or similar software.
• Knowledge of CRM systems is an advantage.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new processes.
• A positive and professional attitude.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate information about our products and services.
• Ensure customer satisfaction and loyalty.
• Collaborate with internal teams to enhance customer experience.
• Stay updated with product knowledge and industry trends.
• Maintain accurate records of customer interactions.
• Identify and report any potential customer service issues.
• Assist in developing strategies to improve customer satisfaction.

Skills

Communication

Customer service

Empathy

Rapport building

Problem solving

Attention to detail

Organizational skills

MS Office

CRM knowledge

Teamwork

Willingness to learn

Positive attitude

Tools

MS Office

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will be crucial in driving customer loyalty and business growth.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate information about our products and services.
• Ensure customer satisfaction and loyalty.
• Collaborate with internal teams to enhance customer experience.
• Stay updated with product knowledge and industry trends.
• Maintain accurate records of customer interactions.
• Identify and report any potential customer service issues.
• Assist in developing strategies to improve customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Problem-solving skills and a customer-centric approach.
• Attention to detail and organizational abilities.
• Proficiency in MS Office or similar software.
• Knowledge of CRM systems is an advantage.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new processes.
• A positive and professional attitude.

Job Info

• Job Identification 268822
• Job Category Customer Support/Operations | BPM