Customer Relationship Executive

Digitide; Medak; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the first point of contact for customers and ensure a seamless experience. You will work closely with our back-office team to deliver timely support and maintain strong relationships across channels.

The role emphasizes communication, problem solving, and data privacy awareness, with preference for candidates who have CRM experience and a customer-facing background.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to work independently and manage multiple tasks.
• Proficiency in using CRM systems.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Excellent time management and organizational skills.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a high level of customer satisfaction and build strong relationships.
• Provide information about products and services, and offer tailored solutions.
• Collaborate with the back-office team to ensure efficient issue resolution.
• Stay updated on company policies and procedures to offer accurate guidance.
• Maintain accurate records of customer interactions and feedback.
• Identify customer trends and provide insights to improve our services.
• Ensure compliance with data privacy regulations during customer interactions.

Skills

Communication

Customer service

Independent working

CRM systems

Multitasking

Problem solving

Time management

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the first point of contact for our customers, handling inquiries, and providing exceptional support. Your role is crucial in maintaining our company's reputation and fostering long-lasting relationships. You will work closely with our back-office team to ensure a seamless customer experience.

Responsibilities

• Handle customer inquiries and provide timely, accurate responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a high level of customer satisfaction and build strong relationships.
• Provide information about our products and services, and offer tailored solutions.
• Collaborate with the back-office team to ensure efficient issue resolution.
• Stay updated on company policies and procedures to offer accurate guidance.
• Maintain accurate records of customer interactions and feedback.
• Identify customer trends and provide insights to improve our services.
• Ensure compliance with data privacy regulations during customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a positive attitude.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Prior experience in a customer-facing role is preferred.
• Knowledge of the BFSI industry is an asset.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Excellent time management and organizational skills.

Job Info

• Job Identification 268277
• Job Category Customer Support/Operations | BPM