Customer Relationship Executive

Digitide; Vijayapura District; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company, establishing and maintaining strong relationships with customers while upholding our values and delivering outstanding support.

You will be the first point of contact, handle inquiries, provide product and service information, resolve issues, and work with internal teams to improve the customer experience and drive loyalty.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and manage time effectively.
• Customer-centric mindset with a proactive approach to service.

Responsabilités

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive customer relationships.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product and service information.
• Collaborate with internal teams to enhance customer experience.
• Identify and address customer pain points.
• Conduct regular customer feedback sessions.
• Stay updated with industry trends and customer preferences.

Connaissances

Excellent communication and Interperos

Problem-solving and conflictResolution

Independence & time management

Customer-centric mindset

Outils

MS Office

CRM tools

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and offering exceptional customer support.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive customer relationships.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product and service information.
• Collaborate with internal teams to enhance customer experience.
• Identify and address customer pain points.
• Conduct regular customer feedback sessions.
• Stay updated with industry trends and customer preferences.
• Maintain a professional and friendly demeanor at all times.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and trust with customers.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role (preferred).
• Ability to work independently and manage time effectively.
• Positive attitude and a customer-centric mindset.
• Willingness to learn and adapt to new technologies.

Job Info

• Job Identification 266737
• Job Category Customer Support/Operations | BPM