Customer Relationship Executive

Digitide; Pali; On-site; INR 250,000 - 380,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the frontline ambassador for clients, ensuring satisfaction and efficient resolution of inquiries. You will manage inquiries, build enduring relationships, and coordinate with internal teams to enhance the customer journey.

The role emphasizes clear communication, problem-solving, and a customer-centric approach, with a preference for prior customer-facing experience and BFSI awareness. Join a dynamic team focused on delivering value.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and maintain positive relationships.
• Attention to detail and problem-solving skills.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role (preferred).
• Knowledge of BFSI industry (an advantage).
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer journey.
• Stay updated with industry trends and customer feedback.
• Conduct regular customer follow-ups and feedback sessions.
• Identify and address customer pain points.

Skills

Strong communication

Interpersonal skills

Time management

Problem solving

MS Office

CRM tools

Customer-facing

Teamwork

Attention to detail

Positive attitude

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product/service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer journey.
• Stay updated with industry trends and customer feedback.
• Conduct regular customer follow-ups and feedback sessions.
• Identify and address customer pain points.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport and maintain positive relationships.
• Attention to detail and problem-solving skills.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role (preferred).
• Knowledge of BFSI industry (an advantage).
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.

Job Info

• Job Identification 267184
• Job Category Customer Support/Operations | BPM