Customer Care Executive

D Decor; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

D Decor in Mumbai is seeking a Customer Care Executive to manage customer calls, emails, and coordinate orders across sales, production, and logistics teams. The role involves preparing and processing sales orders, complaint orders, and invoices, while resolving disputes with the Customer Service Team and ensuring timely dispatches.

Proficiency in Excel and ERP/SAP is preferred to maintain MIS reports and stock co-ordination.

Qualifications

• Minimum 1 year of experience in customer care or similar role.
• Proficient in Excel and order processing.
• Knowledge of ERP/SAP is advantageous.

Responsibilities

• Handle customer calls and emails and track records in Excel and portal.
• Prepare sales orders, complaint orders, and sales invoices in the system.
• Process orders and manage order flow end-to-end.
• Coordinate with Customer Service Team to resolve disputes with customers.
• Liaise with Dealers, Sales team & production for dispatch and stock supply.
• Follow up with plant and suppliers regarding stock delivery dates.
• Generate invoicing in the system and manage E-Way Bills.
• Troubleshoot delivery issues and coordinate with courier services.
• Update MIS reports and debit notes for accounts.
• Coordinate with warehouse for pending orders and urgent deliveries.
• Utilize ERP & SAP for daily operations.

Skills

Customer service

Communication

Email handling

MS Excel

ERP SAP

Tools

SAP

ERP systems

Job description

Designation: Customer Care Executive:

Role & responsibilities:

• Handling customer calls and emails, tracking records in excel and portal.
• Preparation of sales orders, complaint orders, and sales invoices in the system.
• Order processing.
• Actively involved in handling Customer Disputes with the Customer Service Team.
• Coordination with Dealers, Sales team & production team for dispatch.
• Follow up with plant & Supplier regarding the Supply of stock & expected date of the required stock.
• Planning Invoicing creation in system, E-Way Bill Generation.
• Troubleshooting of all Pan India delivery related issues and handling urgencies by coordinating with courier companies.
• Taking care of customers no stock materials follow ups & timely dispatching
• Updating all MIS Reports
• Updating customers debit notes to account department for smooth functioning of their account.
• Co-ordinating with warehouse team for pending order, delay dispatch, error orders, grn of fabrics & urgent deliveries.
• Working System - ERP & SAP.