Customer Relationship Executive

Neoveda Technologies; Jaipur, Delhi; On-site; INR 180,000 - 240,000; Full time

Job summary

Neoveda Technologies invites applications for the role of Customer Relationship Executive (CRE). The incumbent will engage mall visitors, manage registrations, app downloads and everyday customer interactions to enhance experience.

Responsibilities include coordinating with retailers for events, updating websites and apps, handling MIS and documentation, and building retailer/customer relationships to drive loyalty and promotions.

Qualifications

• Graduation in any discipline; Hospitality/Retail/Marketing preferred.
• 1 to 3 years in CRM, customer experience, Retail, Hospitality, Mall Operations, MPR/Marketing or PR.
• Strong customer handling and communication skills with a pleasant personality.
• Experience in retailer/vendor coordination and event collaboration will be preferred.

Responsibilities

• Manage customer interactions and enhance visitor experience at the mall.
• Handle customer registrations, app downloads and customer engagement initiatives.
• Manage voucher collection, inventory and distribution as per brand agreements.
• Coordinate with retailers for events, collaborations and other mall initiatives.
• Maintain and update retailer/customer contact databases.
• Coordinate store exit approvals and related processes.
• Manage timely updates on the mall website, app and mall map.
• Update content on digital pods, TV screens and other mall communication platforms.
• Support MPR/Marketing initiatives and ensure smooth execution of events and promotions.
• Address customer queries and coordinate with relevant teams for prompt resolution.
• Maintain daily MIS, reports and required documentation.
• Build and maintain strong relationships with retailers and customers to support engagement and loyalty.

Skills

Customer handling

Communication skills

Relationship management

Stakeholder coordination

Education

Graduate in any discipline; Hospitality/Retail Management/Marketing preferred

Tools

MS Office

MIS

Data management

Job description

LOOKING FOR CRE (Customer relationship Executive )

*MALE CANDIDATES FOR DELHI /NCR

* MALE AND FEMALE BOTH FOR JAIPUR

Role & responsibilities

• Manage customer interactions and enhance overall visitor experience at the mall.
• Handle customer registrations, app downloads and customer engagement initiatives.
• Manage voucher collection, inventory and distribution as per brand agreements.
• Coordinate with retailers for events, collaborations and other mall initiatives.
• Maintain and update retailer/customer contact databases.
• Coordinate store exit approvals and related processes.
• Manage timely updates on the mall website, app and mall map.
• Update content on digital pods, TV screens and other mall communication platforms.
• Support MPR/Marketing initiatives and ensure smooth execution of events and promotions.
• Address customer queries and coordinate with relevant teams for prompt resolution.
• Maintain daily MIS, reports and required documentation.
• Build and maintain strong relationships with retailers and customers to support engagement and loyalty.

Preferred candidate profile

• Graduate in any discipline; Hospitality / Retail Management / Marketing preferred.
• 1 to 3 years of experience in Customer Relationship Management, Customer Experience, Retail, Hospitality, Mall Operations, MPR/Marketing or PR.
• Strong customer handling and communication skills with a pleasant and approachable personality.
• Experience in retailer/vendor coordination and event collaboration will be preferred.
• Comfortable with calling, customer engagement and relationship management.
• Basic knowledge of MS Office, MIS, data management and documentation.
• Should be comfortable handling website/app updates, digital screens/content updates and customer databases.
• Proactive, presentable, target-oriented and capable of coordinating with multiple stakeholders.
• Candidates with mall, hotel, restaurant/F&B or retail background can be considered.