CRM - Customer Relationship Manager

Gruner; Delhi; On-site; INR 300,000 - 1,000,000; Full time

Job summary

Gruner in Delhi (Corporate Office) is seeking a CRM professional to drive sales, manage key accounts, and coordinate with internal teams to ensure customer satisfaction.

The role targets female candidates for this full-time position, with an annual salary up to 10 LPA. Candidates should have 3–5 years of sales or CRM experience and hold a relevant business degree.

Qualifications

• Bachelor's or master's degree in business administration, marketing, commerce, or related field.
• 3–5 years of experience in sales or customer relationship management.

Responsibilities

• Identify and develop new business opportunities through market research, networking, and customer visits.
• Generate inquiries, prepare quotations, and follow up for order conversion.
• Build and maintain strong relationships with existing and potential customers.
• Achieve monthly, quarterly, and annual sales targets as assigned.
• Conduct customer meetings, presentations, and product demonstrations.
• Monitor market trends, competitor activities, and customer requirements.
• Handle customer complaints and ensure prompt resolution.
• Prepare and submit daily, weekly, and monthly sales reports.
• Maintain accurate records of customer interactions, sales activities, and forecasts in CRM/ERP systems.
• Participate in exhibitions, trade fairs, and promotional activities as required.

Skills

Sales

Persuasion

Customer-focused

Communication

Time management

Education

Bachelor's/Master's degree in business administration, Marketing, Commerce, or related field

Tools

CRM/ERP/SAP

MS Office

Job description

Job Title - CRM (Customer Relationship Manager)

Department - SALES

Location - DELHI (Corporate Office)

Employment Type - FULL TIME

Gender Preference - FEMALE CANDIDATE ONLY

Salary - UPTO 10 LPA

Experience (Yrs) - 3 to 5

Reports to:- (Functionally/Administratively) - CEO/MD

Qualifications:

Bachelors /masters degree in business administration, Marketing, Commerce, or related field.

Job Summary

:- We are seeking a dynamic and result-oriented Sales Candidate with 35 years of experience in sales or customer relationship management. The candidate will be responsible for generating business opportunities, managing customer accounts and coordinating with internal departments to ensure customer satisfaction

Key Responsibilities: -

• Identify and develop new business opportunities through market research, networking, and customer visits.
• Generate inquiries, prepare quotations, and follow up for order conversion.
• Build and maintain strong relationships with existing and potential customers.
• Achieve monthly, quarterly, and annual sales targets as assigned.
• Conduct customer meetings, presentations, and product demonstrations.
• Monitor market trends, competitor activities, and customer requirements.
• Handle customer complaints and ensure prompt resolution.
• Prepare and submit daily, weekly, and monthly sales reports.
• Maintain accurate records of customer interactions, sales activities, and forecasts in CRM/ERP systems.
• Participate in exhibitions, trade fairs, and promotional activities as required.

Key Responsibilities: -

• Strong sales and persuasion abilities.
• Customer-focused approach.
• Good analytical and problem-solving skills.
• Ability to work independently and achieve targets.
• Effective time management and organizational skills.
• Willingness to travel for customer visits and business meetings.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP/SAP software.

Key Performance Indicators (KPIs)

• Achievement of sales targets.
• Number of new customers acquired.
• Customer retention and satisfaction.
• Timely submission of reports and sales forecasts.

Preferred Industry Experience

• Manufacturing Industry / Aviation or hospitality industry (Preferred).